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Pros - property is upscale, as seen with the staff, lobby, fitness center, etc. They treat you well, are friendly and extremely clean. You see staff everywhere you walk in this property.Very clean- even saw staff vacuuming the hallway. Free parking, etc.Cons- old windows and fixtures in rooms(certain items)They're slowly doing updates, with the TV's, carpet, etc., however have older (but clean) fixtures in the bathrooms and room.Would stay here again. Was in room 180 and a noise would vibrate in the walls of the bathroom. Could not figure it out, however must be some type of heating unit for the second floor?

We attended a wedding near Syracuse this weekend and this was one of the hotels the bride and groom had reserved a block of rooms in. We arrived a bit early and found plenty of FREE parking. We wlaked into a spacious lobby and were greeted at the front desk with a friendly smile and attitude. They let us check in early as a room was available.The room was very clean and appropriately furnished and decorated. The bathroom was a tad small. Really could only accomodate one person at a time. The bar/dining room provided a place for breakfast/lunch/dinner. The lunch menu was minimal however the breakfast menu was available all day. The bar offered a variety of alcoholic and non-alcoholic beverages. Just a word of caution though...the BAR DOES NOT STAY OPEN till 2 AM as one would expect. Had a wonderful stay here at a reasonable price and would consider staying here again.

We stayed here for a wedding and were pleasantly surprised at the accompdations and upscale room - nicely decorated, beautiful bathroom with Eco-friendly bath products, and comfortable beds. The lobby has a gorgeous old world feel yet is updated and modern. The front desk staff was helpful and we were able to check in early which allowed us settle in while spending more time with family and friends. The restaurant staff was gracious and accommodated our large group and various requests with a smile. All in all, an extraordinarily comfortable and relaxing stay, a pleasant surprise in the heart of Syracuse.

Most disappointing as 2 previous stays as a couple were so wonderful! This time being assigned a room there as an attendee at a Convention was full of mishaps. If not for an extraordinary staff, this rating would have been POOR! 3 of us were put a tiny room with what appeared to be 2 3/4 beds, a completely outdated bathroom-no vanity, next to no space/place to store personal health/hygiene items, with the bathroom door BARELY clearing the toilet.We are 3 people assigned to small room, a tiny closet, room stuffy & stale necessitating the removing of the screen before we could open a window(just on the 2nd floor?!)only to find once it finally cranked out we were viewing roofs/alleys/vents from other sections of the hotel resulting in little to no air flow. Turning on and listening to air-conditioning HUMMMM all night is NOT sleep friendly-particularly as the snow flakes drifted past the window.Of course, there weren't any other rooms available so we had to make do for 4 days & 3 nights. Restaurant prices high with truly a "something for everyone" menu. "Adult beverages" also on the high side and have wait staffs providing excellent & friendly service. Desk folks super polite, efficient, addressed all our needs and did every thing they could to help make our stay more pleasant. But returning to "THE CAVE" each evening was not worth the money we paid for a "boutique hotel" room. BE SPECIFIC about the size room your level for comfort/family/room-mate situation requires when making your reservation.Other "you call this a ROOM?!" colleagues suggested next year we go here for just for cocktails and dinner and "room" elsewhere. Again, if making your own reservations, be specific!! A a couple, we were never disappointed.

Great weekend place! Was there for regional Sweet Adelines conference. Coffee bar off main lobby had great staff and excellent fresh fuit and good assortment of breakfast 'stuff'. Reception desk staff were polite and very hospitable, fast checkin/out. Great location, there is a pizza place down the street with great food...didn't try hotel restaurant. Shower pressure was a bit on the weak side and lighting was a bit poor for make-up application, but other than that.. great place to stay and hope I get to stay there again.