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Hotel is typically great but this time the TV was fuzzy and when I called main desk they told me they would send somebody-never showed so I called again. he showed up and moved a few wires and it was still fuzzy on a HD TV. he said that is the best it can be-unacceptable as I am from Boston and just wanted to watch the Bruins game.

This was our 2nd time staying at the James...this hotel is top notch! I booked this through Priceline and not only did I get a great rate, but when we checked in- we were upgraded to a Suite since we were there celebrating our 12 yr wedding anniversary! What a great touch! Room was awesome- the suite had a Media Room with a projector screen on the wall! The bed was the most amazingly comfortable bed I have EVER slept in...I never wanted to leave. Service was awesome! From bellman, to front desk...Fantastic! There was nothing that I wouldn't rave about! Can't wait to go back. Thank you, The James Hotel for making our anniversary so special!

How do you even begin to write a review when everything is perfect. The hotel is fabulous, but the staff really are what makes The James truely exceptional. I'm a hotel snob- while I would always prefer to stay in the likes of the Waldorf or The Four Seasons, in Chicago I'm committed to only staying at The James... Here's why. CHECK IN: Gracious smile, super quick check in, offered to answer any questions about the hotel or any other places I'd like to check out in Chicago. THE LOBBY BAR: Smile, quick service, gracious attitude. Also assisted us with dinner reservations. CONCIERGE: Offered a tour of the special room at David Burkes where they age the steaks after he learned we would be dinning at David Burkes.CAR SERVICE: I can't say enough about E.J., he truely made this trip to The James special. We stepped outside to get a cab, the doorman told us they would be happy to take us to wherever we wanted to go. This is a complementary service. E.J., jumped out of the car and immediately offered his assistance. He was gracious enough to give us a quick tour of the sights while taking us to the Shedd Aquarium. He even stopped at the best location near the aquarium to take a picture of the three of us. So nice! The car BTW is an Audi Q7- super nice. (More on E.J. Later)DINNER AT DAVID BURKES(see Yelp review, yes, you want to read it. The place is that good!)ROOM: it's a great room, on the small side, but no complaints. Great body cleanser, shampoo and conditioner in the bathroom.) super lux beds.HOTEL OVERALL: great vibe, chic, but not snobby. Service and attention to detail --5 plus stars-- location cannot be beat. Hotel is the perfect size, not to big where you have to wait for elevators or service. Very hip clientele.DEPARTURE: The hotel was more than happy to take us to the train station. We expected to take a cab and the hotel wouldn't hear of it. E.J. was the driver once again and inquired about our stay and asked if everything was up to our expectations. (They were WAY above). He is the sort of person you want working at a hotel like this. Friendly, able to chit chat and very plesant attitude.SPECIAL PERK: In addition to one of Chicago's best hotel staffs, the hotel also allows you to check out at 2 p.m. I have traveled all over the world and that is unheard of. It is truely appreciated.---If I could give the hotel and staff ten stars--- I would, they deserve it---Thanks for a memorable stay!

My daughter and I stayed here for 4 nights , we were in the States for a month driving to Memphis,Nashville, Atlanta, Charleston, and finally to New Orleans, we loved this hotel, staff were helpful,charming. It was so central to everything we needed to see. Would highly recommend this hotel, I want to go back for a few more days to Chicago, lovely city, and hope to beable to stay here again.

We stayed at the James last week for an early summer vacation. This is an understated, beautifully designed hotel with incredible facilities. Our room was beautiful, well appointed, and luxurious. Staff are consistently welcoming, knowledgable, and happy to help guests. Beyond this, the hotel is perfectly situated just one block away from North Michigan Avenue, close to great shopping, restaurants, the lakeshore and walking distance from awesome neighbourhoods like River North and the North and South Loops. This hotel was a wonderful home base for one of the best vacations we've had in recent memory!Hint: If your budget allows, splurge on a studio room or larger...worth the extra cost.