Searching...

We arrived late to the Comfort Hotel in Finchley on a Friday evening after travelling for 7 hours on a very busy motorway. When we got there, we were asked to pay for the room straight away, which we did without question. We walked the hallways full of flickering lights which were reminiscent of a cheesy horror film, but the real horror was to come. Upon opening the door to the room, we discovered STACKS of used tissues all over the floor and the very messy unmade bed. The smell of all the 'lurve makin' was still in the air, lipstick on the glasses, even the bathroom looked post-orgie. We called down to the front desk where we were told 'Oh I'm so sorry, the cleaner is new he must have missed that one'. We were squirreled away to a better room, which was fine, but no pleasantries or compensation was offered. We didn't have time for breakfast the first morning, but on the last day of our stay, we attempted it. We managed to get cereal, but had to wait 15 minutes for a bowl and there was almost a fight over coffee cups, as the staff just meandered through the room smiling and doing NOTHING about the hoards of irate dwellers. The breakfast room was desperately overcrowded and there was nowhere to sit, but i noticed the manager got his breakfast with no trouble at all!!! After the hard work at the event we were all working, I was sorely disappointed and no, I would not recommend this hotel, nor would I ever give them my very hard earned cash again. Take my advice, pay a bit more for somewhere a lot more customer focussed.

We arrived late on the Saturday to be advised by 'Ali' on the desk that our rooms had been allocated to someone else and did we want (inferior) replacements, when challenged in relation to the T&C of our booking he immediately got the attitude out and bemoaned that he would have to take our rooms from someone else. Our rooms had been booked for over a month and I had specified that we would be arriving late due to an event. He then took ages to find us what we booked, our room with our kingsize bed was in fact 2 singles pushed together. There was little customer 'service' there and no apology, considering that our party had been working at an event and up since 5.30 am that morning and were due back early the next morning. The rooms were clean and no issues with that type of thing. Although friends of ours who had arrived the night before had found 'sex tissues' and a very unmade up room, they were hurriedly moved to another room. We got up early for the breakfast that we were sorely in need of due to long days working to find that there was barely room to sit, the tables were not being cleared, there were no glasses or cups for the duration of our sitting, the staff were slovenly and had no keenness to assist. In fact while everyone was milling about with no where to sit and trying to get a cup of watered down juice or even instant coffee, 'Ali' strode over with what looked like the boss and got him a cup and saucer and proceeded to sort out the boss with a breakfast while customers went without. With little apology and no shame! We got bread, beans and an egg... bearing in mind I am a vegetarian there was not a lot for me to have if I could have wrestled with the other customers for a coffee I might have done! Complaint to head office has been penned.

At the end of November 2012 my wife and I stayed here for two nights. On the first morning the water supply was shut down at around 06:15, apparently because of a burst pipe.This left us without water to wash or shower, and we had to use very basic facilities in the lower (public) toilet on the ground floor, and to perform basic ablutions in view of other guests, who had resorted to the same provisional solution. Since we were both in London on business purposes, this was particularly unpleasant, and we gather that the water supply was not restored until late afternoon.On departure, we were presented with a bill for the full amount, as if nothing unusual had happened. On subsequently contacting the manager, we were promised a complimentary night¿¿¿s stay when we were next in London.We had to return to London in May, and when I booked the Comfort Hotel, I reminded them of this arrangement. I was told that there was a new manager in post, but that things could be sorted out when we arrived. On arrival, the new manager was busy, and the receptionist told us, ¿¿¿new manager, new rules¿¿¿, and that he was unsure whether this arrangement still stood.On departure, the manager was not around and, since we had already provided the hotel with our credit card details, the full amount for two nights stay was debited. The receptionist took a copy of my email correspondence with the previous manager, assuring us that he would deal with it. Nothing further has happened. I have phoned on a number of occasions now, but cannot be put through to the new manager, who is variously ¿¿¿on holiday¿¿¿, ¿¿¿possibly at the post office¿¿¿, and ¿¿¿at a meeting¿¿¿. E-mails have also gone unacknowledged.I don¿¿¿t think we¿¿¿ll be back, somehow!

My wife and I have stayed here many times and have been very happy. The rooms are still pretty good and the reception staff continue to be efficient and friendly. Breakfast however is going to the dogs! Not enough room, cutlery and crockery when busy. Real coffee replaced by instant. Shockingly slow and inadequate toaster. Fruit juice watered down. I witnessed one member of staff being very rude to a young mum who simply wanted some milk warming for her child. "No" was the answer! COME ON COMFORT, DO BETTER or you will lose our custom (and that of others) pretty quickly!

Very nice budget hotel close to the lovely Camden Town (try to go to this gothic part of London for an entertaining afternoon) and not too far off from London's buzzing center. Takes around20-25 minutes to go to London's main attractions.Hotel is relatively cheap to what you pay for similar hotels more centrally located and offers very decent rooms. Breakfast also very decent and the staff was helpful as well.Excellent choice if you don't want to spend too much!