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Okay, so we arrived at the hotel for check-in quite early at 3pm. We were delighted to hear that we got a free upgrade from a studio to a one-bedroom apartment with an ocean view. (I¿¿¿m guessing that they were quiet, being on the beach for the first day of winter.) My partner and I then checked out the room and found that the basin had a massive hole in it about the size of a fist. I went down and the lady at reception, who was very apologetic and booked us into room 710. My Partner and I went up to the room and were really shocked that they upgraded us again to a one-bedroom apartment with a ocean room and a spa, which was perfect. Not what we were expecting that weekend, as we were just looking for a bed to sleep on in the area, but the view was spectacular and the room was terrific.Thanks to the Oaks Plaza Pier for the fantastic room and service they offered, will definitely stay here again when we are in the area.

The apartment was crisp and clean. Its a great location with scenic views and pleasing atmosphere. Ideal for the 1st timer and seasoned traveller. I would have booked for my return visit to celebrate my anniversary if its not for the 'By law' attitude displayed by their front desk staff members, this is including the manager himself. We were a family of 4..prior to arriving at Oaks we had email our request for a late check out. (No reply from Oaks and Booking.com)-No fuss, we can manage it. After we had checked into our room, we realize our request wasn't reflected in the sign in acknowledgement slip. I called to reaffirm my request..it was warmly granted: 'It's all been arranged sir'. Upon check out we were charged for an additional night's stay..throughout the conversation at check out, the key phases were Policy, Protocol, Procedures & their staffs are all well trained to not accept late check out unless on very special reasons..nothing else was helpful other than being 'educated' about loss of revenue on their room rates. We were able to name the staff who had granted us the extension..when confronted he declined there was any room to reception calls made that evening!! It was only after I challenged the manager to review the time of call from my room and go to the extent to review the phone conversation before going to the local authorities..when the manager checked the system..his face went pale as he was frantically trying to key into the computer. After all that is done, he told us about his 'good will' to waive off the charges and how pathetic this whole saga will cost him and his team their Jobs..wow!!

This was our second stay and possibly our last. The ocean views are great, the rooms nicely decorated and spacious. On arrival the balcony sliding screen door was off its hinges leaning against the wall inside, there was also a portable cot left in the lounge area (not requested). There was only one old flat pillow per person with no extra pillows available in the room. The cleanliness was not great with the groute and shower area mouldy and stains all over the couch. It really has the bare basics and nothing extra. The staff were nice enough but not overly welcoming or accommodating. Could be so much better for such an awesome beachside location!

My room was great, everything was clean and lovely comfy King size bed. I could not fault the hotel in that way. My cousin stayed with me for the first night I was there after she picked me up from the airport. We were advised she could park under cover for $20 a day. We returned to the car within 24hrs to find not one, but two parking infringements!!! My cousin had some difficulty with the machine when she bought the ticket and didn't realise she had actually bought only a one hour ticket. Ok, we could live with the mistake but to find a second ticket issued within 24hrs I think is extreme!! The car park is not run by the Hotel but by an external parking group. I felt the staff at reception could have explained to us a bit better what we were in for as this reflects poorly on the Hotel. We sorted it out at reception by buying a parking voucher so it cost $40 in total to park for 24hrs. This was still better than paying the fines which I think from memory were twice that much. I thought to myself we should have been given this option to start with, surely that would work better. There must be a lot of unhappy customers due to the parking arrangements alone as it put a dampener on the whole experience. Otherwise everything was fine. The Hotel is in a great location. I went to two of the restuarants downstairs, they had fabulous food and very quick service. At Cafe Blu I had the best chicken salad I've ever had in my entire life! The Thai restaurant served excellent curry - it is highly recommended.

I have just stayed here for 3 weeks on business.The Oaks is a very comfortable/casual place to be.The one bedroom was perfect.Great appliances,good size and everything you need.Gym and pool excellent. The Glenelg area is simply fantastic.Harbours/boardwalks/play areas/beach/countless restaurants and shops.All within minutes of walking from the Hotel.It would be stunning in Summer.Overall I just cant complain at all!!!!