$49 nationwide airfare sale from Travel-Ticker See this deal and more at travel-ticker.com

Help Center

Locations, properties, and reservations
Why can't I see the name of the hotel, the street address, or other details until after I book?

When brand-name hotels have rooms that would otherwise go unsold, they use Hotwire to fill them, so you get them at Hotwire Hot Rates -- prices lower than any other travel site, guaranteed. For us to bring you these great deals, we can't give you the hotel, street address, and occasionally other details until after you book. Once you book your room, we immediately confirm your reservation and show you the hotel's complete details, including its name and exact location.

To help you book the hotel that's right for you, we clearly list the hotel's Star Rating as well as its customer ratings. You'll also be able to see the city area where each hotel is located, along with an area map, allowing you to review the hotel's neighborhood location. In larger cities, we may also provide a description of the area's character, and a list of local landmarks and attractions found nearby.

For some of our lowest rates, not only will the hotel name and street address be hidden prior to booking, but so will the hotel's amenities, specific neighborhood location, and customer ratings. For these limited Hot Rates, you'll be able to see the hotel's price, Star Rating, and general location before you book.

Was the answer to this question helpful?
Not helpful
Very helpful
Do you still need help?
Contact Customer Care

Contact Customer Care

By email
Send us an email

By phone - anytime
U.S./Canada toll free
1-866-HOTWIRE (1-866-468-9473)

Outside U.S./Canada
1-417-520-1680
(toll charges apply)

By chat

Hours: Mon-Sun: 5:00 AM - 10:00 PM PT
$49 4-star hotels in the West from Travel-Ticker See this deal and more at travel-ticker.com