Once your booking is made and Hotwire gives you the name of the hotel, you can call the hotel directly with any special requests. Our partners are willing to help whenever possible, but the ability to accommodate special requests may be subject to availability. If you would be unable to stay at the hotel because it cannot accommodate your specific accessibility needs (e.g., wheelchair ramps), please contact Customer Care as soon as possible after booking, and they will find a suitable alternative or provide a refund. If you have any special needs requests that are crucial, we recommend calling one of our hotel partners directly rather than booking through Hotwire.