Low price guarantee

Low price guarantee

Overview

We work with our US and international partners to get the best rates on hotels, cars, flights and vacation packages. And we’re sure they’re the lowest prices you’ll find.

Within 48 hours of booking, if you find a lower rate for an identical booking, we’ll pay you the difference between the rates.

Things to know:

  • The Low Price Guarantee applies to standard/retail and Hot Rate hotels, cars, flights and vacation packages booked on Hotwire.com. It does not apply to activities or other services.
  • The lower rate you find must be available. Some sites display rates that are not actually available when you try to book. Rates that are only available to the members of certain groups (such as AARP, AAA, group rates, corporate rates, and convention rates) are not eligible for the Guarantee.
  • The lower rate must be available to the general public.
  • The lower rate you find must be in the same currency as your original reservation. We will not convert rates.
  • Unless otherwise noted, all Low Price Guarantee refunds are made in the currency in which the bookings were made.
  • For flights, this Low Price Guarantee pertains to the flight’s total booking amount, including any associated taxes and fees.
  • For vacation packages, (i.e. Flight + Hotel, Flight + Hotel + Car, Flight + Car, or Hotel + Car booked together as a package on the same itinerary) each part of the package you booked on Hotwire.com must match each part of the package found at the lower rate. The Low Price Guarantee pertains to the cost of the package, plus all taxes and fees.
How it works

Getting your refund is quick and hassle-free. To submit a Low Price Guarantee refund request for hotel, car and flight bookings:

  1. Visit the “My Trips” section on Hotwire.
  2. After you’ve signed in to your account, find the booking for which you want to submit a request. Click that booking, then click on the “Request refund” button under “Low Price Guarantee” and follow the instructions.
  3. Complete and submit your form. Please note the link will only show for 48 hours after booking.
  4. The original claim will need to be filed within 48 hours of booking. Once we receive your request, we will confirm the availability of the lower rate you found. After verifying the lower rate, we will issue a refund in an amount equal to the difference between your Hotwire rate and the lower rate.
     
    1. For Hotwire Hot Rate hotel and car bookings, the refund will be equal to the difference between your Hotwire rate and the lower rate for the total days of your booking. Expect your credit within 10 business days. The credit will be issued to the card you used for your Hotwire booking.
    2. For standard/retail hotel and car bookings, the refund will be equal to the difference between your Hotwire rate and the lower rate for the total days of your booking. Hotwire will verify that the Hotwire reservation in question has been completed without cancellation or refund for the date of the claimed booking. In the event Hotwire is not able to obtain from the travel supplier a breakdown of the rate, you may need to fax a copy of your bill to Hotwire. For transactions in which Hotwire has your credit card information and has issued charges against it, expect the credit within 10 business days. The credit will be issued to the card you used for your Hotwire booking. For transactions where Hotwire did not charge your credit card directly (for example, standard/retail car rental reservation service), expect either a refund on your card or a refund check to be issued within 14 days of Hotwire receiving validated proof of the completed Hotwire reservation. You may choose to receive Hotwire HotDollars in lieu of a refund, but must do so by calling 1-866-HOTWIRE (1-866-468-9473) and meeting the Low Price Guarantee qualification criteria.
    3. For flight bookings, the refund will be equal to the difference between your Hotwire total booking price, including associated taxes and fees, and the lower total booking price. For standard/retail flight bookings, Hotwire will verify that the Hotwire reservation in question has been completed without cancellation or refund. For transactions in which Hotwire has your credit card information and has issued charges against it, expect the credit within 10 business days. The credit will be issued to the card you used for your Hotwire booking. For transactions where Hotwire did not charge your credit card directly, expect a refund check to be issued within 14 days of receiving validated proof of the lower total booking price. You may choose to receive Hotwire HotDollars in lieu of a refund, but must do so by calling 1-866-HOTWIRE (1-866-468-9473) and meeting the Low Price Guarantee qualification criteria.
  5. You may also submit a claim by calling 1-866-HOTWIRE (1-866-468-9473) and speaking with a Customer Care representative.
  6. For vacation package bookings you must call 1-866-HOTWIRE (1-866-468-9473) and speak with a Customer Care representative to submit a refund request. The original claim will need to be filed within 48 hours of booking. Once we receive your request, we will confirm the availability of the lower rate you found. After verifying the lower rate, we will issue a refund in an amount equal to the difference between your Hotwire rate and the lower rate. For vacation packages, (i.e., Flight + Hotel, Flight + Hotel + Car, Flight + Car, or Hotel + Car booked together as a package on the same itinerary) each part of the package you booked on Hotwire.com must match each part of the package booked at the lower rate. The refund will be equal to the difference between your Hotwire total booking price, including associated taxes and fees, and the lower total booking price. For transactions in which Hotwire has your credit card information and has issued charges against it, expect the credit within 10 business days. The credit will be issued to the card you used for your Hotwire booking. For transactions where Hotwire did not charge your credit card directly, expect a refund check to be issued within 14 days of receiving validated proof of the lower total booking price.

Rates that are not available to the general public (including but not limited to AARP, AAA, group rates, corporate rates, and convention rates) are not eligible for the Guarantee. For further details, please see the Terms and conditions.

Terms and conditions

The Hotwire Low Price Guarantee applies to retail, Hot Rate hotel, car, flight, and vacation packages on Hotwire.com. It does not apply to activities or other services. For hotel and car bookings, we will pay you the difference if you find a lower rate on an identical booking from another source within 48 hours of your Hotwire booking. For Hotwire Hot Rate hotel and car bookings, the refund will be equal to the difference between your Hotwire rate and the lower rate for the total days of your booking. For standard/retail hotel and car bookings, the refund will also be equal to the difference between your Hotwire rate and the lower rate for the total days of your booking. Hotwire will verify that the Hotwire reservation in question has been completed without cancellation or refund for the date of the claimed booking. In the event Hotwire is not able to obtain from the travel supplier a breakdown of the rate, you may need to fax a copy of your bill to Hotwire. Additionally, this Low Price Guarantee only pertains to hotel and car. For flight bookings, we will pay you the difference if you find a lower total booking price on an identical booking from another source within 48 hours of your Hotwire booking. The refund for flight bookings will be equal to the difference between your Hotwire total booking price, including associated taxes and fees, and the lower total booking price. For vacation packages, (i.e., Flight + Hotel, Flight + Hotel + Car, Flight + Car, or Hotel + Car booked together as a package on the same itinerary) each part of the package you booked on Hotwire.com must match each part of the package booked at the lower rate. The refund will be equal to the difference between your Hotwire total booking price, including associated taxes and fees, and the lower total booking price. Rates found on Hotwire.com are not eligible. Rates must be available to the general public.

To submit a Low Price Guarantee refund request for hotel, car and flight bookings, go to the "My Trips" section within 48 hours of your Hotwire booking. After you’ve signed in to your account, find the booking for which you want to submit a request. Click that booking, then click on the "Request refund" button under "Low Price Guarantee" and follow the instructions. You may also submit a claim by calling 1-866-HOTWIRE (1-866-468-9473) and speaking with a Customer Care representative. Note: for vacation package bookings you must call 1-866-HOTWIRE (1-866-468-9473) and speak with a Customer Care representative to submit a refund request.

After you submit your request, you will know the outcome within 5-7 business days. If Hotwire can confirm the availability of the lower rate, your request will be approved, and Hotwire will issue you a refund in an amount equal to the difference between your booking’s Hotwire rate and the other lower rate, per the guidelines of each specific product. If Hotwire cannot validate the lower rate, your request will be denied. If a refund is issued, your original reservation will not be cancelled. If Hotwire has a credit card on file for you and has issued charges against it, all refunds will be made within 10 business days after Hotwire confirms the availability of the lower rate. A credit will be issued to the card used for the Hotwire booking, and those credits will be issued in the currency in which the original booking was made. For transactions where Hotwire did not charge your credit card (for example, standard/retail car rental reservation service), expect either a refund on your card or a refund check to be issued within 14 days of Hotwire receiving the validated proof of eligible, completed Hotwire reservations. You may be required to provide additional information in order to be eligible to receive a check, such as mailing address. All refund checks will be made in U.S. Dollars. For all bookings except for vacation packages, you may choose to receive Hotwire HotDollars in lieu of a refund, but must do so by calling 1-866-HOTWIRE (1-866-468-9473) and meeting the Low Price Guarantee qualification criteria.

In order to verify the other rate’s availability, Hotwire may request additional information from you including, without limitation, the URL address reflecting the lower price or the name of the travel representative that quoted the lower rate, and/or your address or contact information in order to confirm the availability of a refund.

The Low Price Guarantee applies only to non-qualified rates available to the general public for identical bookings. The Low Price Guarantee does not apply to membership, loyalty or points programs, corporate rates or special discounted rates including AAA, AARP, employee, military, government or convention rates. The Low Price Guarantee also does not apply to rates made available on Hotwire after your booking. Employees (including their families and persons residing in the same household) of Hotwire hotel partners are not eligible. Previously cancelled or refunded bookings/itineraries are also not eligible.

Hotwire reserves the right to modify the Terms and Conditions applicable to the Low Price Guarantee on a prospective basis at any time and without notice.

Hotwire shall make the final determination regarding your refund eligibility and the availability of a lower rate.

Only one submission per itinerary will be accepted.

Hotwire shall not be liable for the payment of any refunds under the Low Price Guarantee with respect to rates loaded in error by Hotwire or any vendor or any printing, typographical, administrative or technological errors in any materials relating to the Low Price Guarantee.

In the event of any dispute regarding the Low Price Guarantee, the decisions of Hotwire shall be final and binding on all parties.