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My husband and one year old daughter stayed at the hotel for 8 nights, with my sister in law and her boyfriend staying for 7 nights. We had booked the hotel with Albona, by email, and all our requests had been sorted out before we arrived.We had been given an upgrade from a one bedroom suite to a one bedroom terrace suite. The terrace was a very thin balcony with two chairs and a small table. If we'd been paying for a one bedroom terrace suite, I would have been disappointed with this but as it was a free upgrade, it was very nice!We had an adjoining room with our family and before they arrived, our one year old managed to lock herself in the room! Cue a lot of panic - my husband rang down to the front desk and I went down to the reception desk - by the time I got there, somebody from housekeeping had already been sent to the room and by the time I got back to the room, our daughter had been rescued! Everyone was fantastically helpful during a very stressful few minutes! Housekeeping then brought her a toy owl to play with!The rooms we had were light and airy and very comfortable. Many reviewers have said that the bathrooms are tiny. Yes, they are small but this is NYC and I wouldn't have expected anything bigger. They were clean and practical and that's all you need.The bed was wonderfully comfortable, one of the most comfortable beds I've ever slept in. We only had pillows from the pillow menu once but the ones we had were great and we kept hold of them all week. We also made use of the white noise machine to help our daughter sleep!The kitchenette we had was great, but we could have done with a plug for the sink and a tea towel to dry dishes. However, housekeeping did the washing up every day so I can't really complain!Everyone was exceptionally helpful throughout our stay and when we returned to the hotel, the doormen were friendly and welcoming.I know that the hotel is being refurbished this summer, but in the two rooms we had, we certainly didn't feel as though it needed refurbishing - it was very clean and comfortable and stylish.Other reviewers have commented on the slowness of the lifts. Perhaps we were lucky, but we didn't have any problems - they came quickly and there was only once or twice when the lift was full and we couldn't get in, but we were four adults and a pushchair!We had a room at the front of the hotel, on the corner, which overlooked Lexington Avenue and the back of the Waldorf Astoria, on the 16th floor. Whilst we could hear the traffic below, it was never disruptive. We wouldn't hesitate to return to The Benjamin when we return to New York.

Great comfortable rooms, restaurant and Bar, excellent staff and customer service!! Good location for shopping restaurants and just exploring! The Benjamin is our Go to Hotel when we visit NYC and as returning guests (last 15 years) we have always had pleasant visits. We spent my husband's Birthday weekend in NYC and the Hotel staff went out of their way to make it very special with Champagne and Godiva Chocolate Strawberries!! Hard to believe that anyone would be disappointed with The Benjamin!

My wife and I spent 3 very comfortable nights at The Benjamin in early June at the end of an Atlantic crossing on the Queen Mary 2. We were conveniently given an early check-in and a late check-out which was hugely helpful for our travel plans. Our inside room was clean and quiet with a reception area, 'kitchenette' and large wardrobe. The bathroom was a little on the small side with an irritatingly placed hand towel ring. However the king size bed was outstandingly comfortable with wonderful linen and an extensive 'pillow menu'. The dinner menu in the 'National Dining Rooms' although limited was 'interesting' and the dishes we ate were delicious. This accompanied by a varied wine list including many non American selections. On the Sunday evening we were there an excellent band 'LaMarNYC' played Latino songs. Location wise it is perfectly situated for shops, sight seeing, theatres, metro etc. We found all the staff we met from restaurant and bar through to front desk, concierge and bell captain were friendly and exceedingly helpful. Overall, a thoroughly enjoyable stay and a hotel to which we would have no hesitation in returning.

This hotel obviously puts the comfort and pleasure of its patrons at the top of the list. The rooms were clean and comfortable with plenty of space to avoid any feeling of crowding. The bed was very comfortable. All staff seemed genuinely interested in making our stay as pleasant as possible. I also recommend The National, the hotel's restaurant. Excellent food served by a knowledgeable and congenial staff.

The General Manager went out of his way to allay some of my unnecessary concerns. He took the time to return my emails and answer all my questions before I made a reservation. His attentiveness and consideration made me feel like the customer comes first at the Benjamin. He even upgraded our rooms which were extremely clean, elegant and comfortable. The staff is very friendly and took the time to answer all our questions. You can't go wrong by staying here for business or pleasure.