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We stayed here over a May weekend and was really looking forward to the break ¿¿¿ the sunshine, City, food and of course the hotel. Especially after reading good write-ups about the hotel here, of course there are some negative ones we thought, but can¿¿¿t be that bad! We were wrong. My fianc¿¿ and I travel a lot and have stayed in some good 5 star hotels but this is definitely not a 5 star hotel ¿¿¿ in experience or facility. Why?- The spa was shut the entire weekend we were here and nobody bothered to tell us when we checked in. I guess they were hoping to sweep it under the carpet. We complained but they were indifferent ¿¿¿ ¿¿¿there is a sign by the spa saying it¿¿¿s closed¿¿¿ was the response.- When we got to the room, we found that the room was facing a construction site. Slightly noisy but based on experience we knew the work would cease or slow down during the weekend so did not complain even though the view was of course not the best! - The blackout blind in the room wasn¿¿¿t really blackout as it had deep scratches on them ¿¿¿ we did wonder if it was meant to be artistic as the scratches resembled a walking man. Nah! Just badly scratched blinds (a few people have mentioned this here) which they haven¿¿¿t bothered to do anything about.- The air-conditioning in the room wasn¿¿¿t working when we got in ¿¿¿ we asked them to help us fix it thinking it was broken. They said they would send someone but nothing happened until about 5pm when the air-conditioning suddenly came on. We quickly realised that it was on a timer ¿¿¿ it comes on around 5pm, goes off at about 1am, comes on again at about 6am and I think goes off at about 10am. The room can get stuffy at night esp if it¿¿¿s been 24C outside all day. It would have been good if they were honest about it and said that the air-conditioning is on a timer because we need to save money but nope, they just said ¿¿¿we¿¿¿ll send someone up to help you turn your air-conditioning on¿¿¿.- Don¿¿¿t expect to have coffee in your room ¿¿¿ you¿¿¿ll get green tea or normal tea but no coffee.- No iron or ironing board.- No free Wi-Fi. Possibly one hour free a day (you won¿¿¿t get in again once you¿¿¿ve logged on even if you didn¿¿¿t use the full hour) ¿¿¿ we didn¿¿¿t bother trying after day 1.- All in all definitely not 5-star service or facilities.I am amazed that this is the No 1 hotel in Genoa on Tripadviser ¿¿¿ perhaps it is THE best in Genoa which doesn¿¿¿t bode well for all other hotels here or you must choose your room carefully and not stay in a standard room. The staff should be put through an intensive training course on customer service and I felt that the hotel was obviously cutting corners.I¿¿¿ve not posted many bad reviews here because we try hard to avoid bad hotels but unfortunately this is one of them ¿¿¿ don¿¿¿t stay here if you can avoid it or if you do make sure your get a suite or a better room (hopefully you¿¿¿ll get better service and facilities).By the way, Genoa is a really interesting City ¿¿¿ we really enjoyed walking around the Old Town (the hotel is a 10 mins walk from the centre of the Old Town) and found the place full of character. And of course we got our sunshine!

Melia as a hotel chain offers nice hotels in so-so location. In my country there are 3 hotels Melia - 2 in Nessebar and one in Golden Beach. All of them are realy nice but not very well managed. The same case is with Melia Genoa - the cleaning of the room is far from the best, maintaince of the Spa too. The best sides of the hotel are: helpful staff on the reseption, very nice breakfast, good location in Genoa (because there are very dirty areas in the city and that is very niceneighborhood). Nice touch is the 10 inch TV in the mirror of the bathroom.

Starting from the bright side: the hotel sits in a quiet neighbourhood of Genova, and you can reach the city center with a short 10 minutes walk. Rooms are nicely decorated, bathroom is also great & practical. Then the rest : 35euros (!) is the daily fee for the hotel car park (although I know that car parks are generally expensive in Genoa...) ; there was a bad smell (tobacco ?) in our room, and leaving the windows opened didn't help to improve it... ; on the second night, we decided to try the hotel restaurant at the ground floor - what a mistake ... 23 euros for a grilled fish & 4 tiny potatoes ; 18 euros for cod fish in ridiculously small portions and quite tasteless... All desserts are 10 euros and just don't worth half of it. Service was extremely slow although the restaurant was far from being full ; the other clients around complained / or decided to give-up and left. The hotel spa was under maintenance during 3 days so we did not have a chance to try it. Generally, the staff was not very friendly - they did not ask at the check-out if our stay was ok - So I decided to leave a not on tripadvisor, which is probably more efficient than complaining at the reception !

Nice, quiet and upper-mid (or higher) neighborhood, well connected to downtown (bus # 35 in front of the hotel) and Old port (Bus # 13 or 12 250 m walking disrance). Very nice modern buiding from the point of view of architecture as well as construction materials used for ecterior. Nice modern interior - not too big lobby but enough space. Spacious room, nice colours, nice furniture and bathroom amenities. I had a weight balance in the bathroom. I had a dinner - very nice weekly menu and delicious food for reasonable price. Melia special tiramisu is perfect! I would reccommend "Le Petillant" restarant just around the corner - via Ilva. There is Carfour Express supermarket very close and nice pastry shop very close too. Very good breakfast. Great coffee. Nice salumi, cheeses, pastries and fresh fuirts.Only I missed was Cream Croissnat that is very typical in Italian hotels. Next time I would stay there definitively.

Very good, clean hotel. Stayed on a business trip so used only as a base. Lovely room, clean and comfortable. Bathroom very nice with a good shower and amenities as expected at this standard of hotel. Breakfast... Buffet style with a good choice of fruit, hot, cold meats and pastries. Bar service also good. If I could suggest an improvement it would be for some more English speaking channels on the tv. As a lone female traveller, I sometimes like to watch tv in my room rather than sit in the bar but only BBC World, CNN, CNBC and Fox News so a little limited. That said, I would definitely use this hotel again