Søger...

I irived on the first of may to this hotelThe internet wi fi is very week in the 8th floor the morning brgfest is not good always the same And at the end on cheek out thy sayid that i have taken all type of drinks like votka and other i was with my family and kids in the same room so i caled the police and after that they told me you can go plese dont call the polce they are liers

I arrived at this hotel on the 9th April 2013 for 3 nights on a business trip. I had one issue, my dates had shifted by exactly one week, but I had made a non-refundable booking, in this case the non-refundable was for cancellation only and not for the shifting of dates. Upon arrival I was charged for the room for 3 nights (having already been charged for my original booking) When I spoke to the staff about this they were 100% positive that if I spoke to booking.com that one of the payments would be cancelled and I would only pay for what I actually used. This was reiterated to me on 3 occasions, by the reception staff and duty manager. Before I returned home I contacted booking.com who assured me they would do everything they could to resolve the issue. They got back to me to say that the Hotel had refused to refund the booking because it was a non-refundable booking - this position was not made known to me in spite of my enquiries whilst staying at the hotel, in fact as stated above I was assured that quite the opposite was true and that I would be refunded the money owed. I contacted booking.com again and, whilst they had done everything they could to resolve the issue they said the hotel was not moving and refused to issue a refund. At this point I contacted the hotel directly - it took me 6 attempts to get through to the person I had to speak to. I explained the situation pretty much as I have explained above, and I was told under no circumstances would the money be refunded. Not only that the lady was quite rude and adamant that they were in the right to 'double charge' for one visit. My issue is this, I am a frequent traveller, in most cases I look for good deals in Hotels as travel is an expensive overhead, I have had experiences before where hotels will be flexible with issues such as this, in the knowledge that they will hope to retain your custom for future visits, and it works, we build a relationship and the Hotel ends up with 5 times the business they would have received. So I do not understand their mentality to gain in the short term, ¿¿¿387 for a non occupied bed, when they could have gained so much more in the long term, particularly given our interest in Turkey and the possibility sending much more business their way. Overall the hotel was functional, rooms were clean, I did not like the food at all, I had lunch which was border line disgusting (a club sandwich with chips). But this is not why I am proactively discouraging people from using this hotel, the reason is their short-sightedness, their inability to grasp the finer points of customer service and the disgraceful manner in which I was treated, first by the reception staff and duty manager for assuring me everything would be okay, and then on the telephone with Mrs Iram, who contradicted everything the reception staff said and held the position of a non-refundable booking, whilst being rude and condescending. As you can probably imagine at the end of the telephone call I gave her a piece of my mind. My view is that it would be unwise to stay in this hotel for business or pleasure.

stayed here for two nights. busy area full of hotels. staff could be more helpul and cheerful. breackfast was great, free pancakes,interesting turskish breackfast food, they could had have better omelette. the room was nice and clean, wc needs more light.corner rooms has better wifi.

good location bad service bad breakfast bad room and so small and not clean so noisey and so crowded i did not recommend it any some room has no window in some flower you can fell smoke small lobby just good thing is free internet

I use this hotel just for its location nothing more rooms are poor service breakfast buffet is good somehow they have too much people and noice cant feel comfortable in buffet or gym the reception men are awful ... They never help i dont recomend this hotel if you are looking for some thing special