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We stayed here for three nights recenty for a short, family visit to the region. The hotel is easy to find and we had no trouble checking in to our two adjoining double rooms (not booked but luckily available). The look and feel of the corridors and rooms themselves was what I've often experienced in similar establishments in middle America. The beds were large and comfortable and we were pleased to have tea/coffee making facilities in the room. The location on the banks of the Neckar was great for walks and we weren't too far from the old town of Heidelberg - we walked there most of the time from the hotel. Our biggest complaint was the overal cost of everything. Paying 20,00 Euro per day for the underground parking is ridiculous. Even more so is the crazy price to access WLAN in the hotel. Hello, we are in a modern world now and nowadays I really do expect free access to the internet (and not just in the "business centre"). If I had been here on business I would have changed my booking. And please be crystal clear on what you have at breakfast. We got into an awful mess having to justify that, no, none of us in our party of four had eaten anything warm at breakfast and therefore subject to the whooping 22,00 Euro per person for the buffet! Explaining this cost us a lot of lost time when checking out and meant that we were late for subsequent appointments. Oh, and by the way, on checking out the receptionist made an awful mistake on the bill, forgetting over 350,00 Euro, which we pointed out when we noticed and later returned to correct the error...The one bright moment was the discovery in the room after a hard days sightseeing of a lovely bottle of bubbly and card signed by many of the employees in recognition of the birthday of one of our party. That was really thoughtful and helped to balance, on the one side the poor hotel policies regarding pricing by the management with the personal gesture of the local staff on the other. Thank you!

I stayed here on a business trip and it makes for a very convenient commute to Mannheim (if you rent a car). There is a parking garage (20 euro/day seems pricey, but is probably standard) with very tight spaces. The location (and price for the location) is not great for access to the old town. It's probably about a 30 minute walk, which is a bit far when the primary old town activity is more walking around. There are also very few restaurants within walking distance and the hotel restaurant is more of a steakhouse (reasonable if that is what you're looking for). Service was very friendly, but not terribly helpful. Telling me very politely that I have to switch rooms mid-stay is not as nice as simply not having to switch mid-stay. A fruit plate delivered to the room as an apology is not as good as not finding a large piece of broken glass on the floor of my room. Politely explaining why this week you aren't honoring my business rate when you did last week isn't as good as honoring the rate...The highlight is probably the executive lounge. Breakfast is good if you get there early and the afternoon snacks/drinks are plentiful and change daily. The location on the river also has pretty views (although it can get a bit buggy outside).Overall, just fine for business, especially when you're not paying, but if you're here on vacation, stay in/closer to the old town.

The hotel is amazing. Very professional and helpful staff. Great Food!! We have a kid with a metabolic disorder and follows a lifetime strict vegan diet, and the Chef Christos from Greece made for us everything we asked for, and food was really great!! Mr Theologos at the restaurant service was also very very friendly, professional and helpful. The hotel is on Neckar River that adds a great view from the room (worth booking a river view room, if affordable). We have booked the junior suite and we had complimentary breakfast, dinner and desserts (all excellent!!!) and complimentary bottle of water in the room and the Times newspaper every morning. Hotel is close to the city centre. Beds are very very comfy, and bathroom is large!!! The only drawback is the high internet charge (no free wifi even at the lobby area). Overall, I would highly recommend this hotel for a relaxing stay.

Stayed here in April during a business trip. I have stayed in this hotel before in 2007 and it hasn't changed much. One of the best places to stay due to location.Service is still fine, breakfast is excellent and the amenities are all good only thing that bothers me is that the prices are a bit steep here.

My employer selected this hotel for a group of us to stay while attending a conference elsewhere. I had a room looking out on the side of the building so I could see partly the river, partly some older buildings and mountains, and partly an office building next door. If you really want a lovely view, make sure you get the full-on river view or you can also see that from the dining room. As others have said, this hotel is a significant walk from the old town and the other options are to take a boat down the river, which I imagine can be a nice experience in good weather, or some other transportation. During my stay the weather was not good and I was busy with my meeting agenda so i preferred the peace and quiet of this hotel as it is removed from some (not all) of the city noise. My room was quiet, well-appointed, everything clean, modern and in good working order. Excellent water pressure in shower. Large bed that I found very comfortable. In-room coffee was much appreciated. The desk staff were friendly, nice and very helpful in getting a document printed out for me quickly and at no charge when I needed it in a hurry for a meeting. Breakfast was included with the room and had a reasonable variety of hot and cold dishes, bread/ pastry, fruit etc. I did notice that the breakfast was definitely better and fresher the earlier you came down to eat - if you got there later into the breakfast time, items ran out or tasted like they had been sitting out a while. They had a chef cooking omelets on one weekday but on other days there was no one manning the chef stations and it seemed difficult to tell on what days the omelets might reappear. There is also good coffee and tea available for free in the reception area all day.My only complaint is that there was an extra charge for Internet. Since we like most business people on travel use the Internet constantly, it really should have been included in our rate as part of the business package. To be honest, I would rather have Internet included rather than breakfast included, as I normally don't eat a huge breakfast especially when rushing to get to a meeting, and we had additional food service at our meetings. I also noticed the driveways to this hotel are a bit wonky and the entrance/ exit area is small - not a problem for us as we were using buses and taxis but if you plan on driving here be aware that it may be a little tricky depending on what other vehicles are using the drive area.