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We spent two nights at the Grand City Hotel while attending a friend's wedding. I had stayed at this property years ago when it was a Four Points and had always liked it, but this was my first visit under the new branding.The hotel is located about a 20 minute walk from the hauptbahnhof. It's quite a long way from the altstadt, but pretty close to K¿¿nigsallee, the main shopping street. There are two tram stops very close by which connect to the city's main tourist locations and U-Bahn interchanges.The staff were very friendly and welcoming, and we were checked in despite arriving before the stated check-in time. We were given a room on the first floor, right opposite the lift.The room itself was much smaller than I had remembered from past visits. We didn't have very much space, and our double bed was pushed against the wall, meaning I had to enter the bed from the bottom rather than the side if I didn't want to disturb my husband. The bathroom was a little tired by today's standards (the shower was a tray with a flimsy curtain - quite old fashioned). The heating was not especially warm and again was a bit dated.The hotel is not on a main road, so there was no real traffic noise. It was nice and quiet.The hotel offers free wi-fi, but we were unable to connect. On our way out on the first evening, we mentioned this at the front desk. They could not have been more helpful. They explained that there was some remodelling going on in the hotel which was affecting access to wi-fi in some rooms. They said that the wi-fi was working fine in the bar, so gave us vouchers for a complimentary drink to use while we surfed. They also offered to switch us to another room the next day where they knew the wi-fi to be working (although upon reflection we declined since we would be spending the entire next day at the wedding).This property is very average and in need of updating (although it appears that this may be in progress). It was the staff which totally made our stay, and I can't thank them enough for their 5-star service.

I booked this hotel because I wanted to be close to the K¿¿nigsallee and the alststadt, and still pay a reasonable price. I payed a reasonable price, but the room & hotel were not worth this price!The hotel is situated very close to the prestigious K¿¿nigsallee, but it's neigbourhood is quite different. There's noise from the big street nearby, and the neigbourhood is gray and unfriendly. The hotel itself looks old and dated. There's no big entrance, just a small hall and a small desk. We stayed 3 nights, and never saw anyone in the hotel bar. We used it ourself, but the choice of drinks is very small, and there's no cosy atmosphere.The corridors of the ground floor and our floor were old, dirty, with different types of carpet in 1 corridor, carpet that looks old and dirty. The room was really below standard. We asked for a non-smoking, but the corridor smelled like smoke and there was a cigarette stain on our bathroom sink....Again, different types of old, used carpet in our room.No toiletries, apart from 2 soap-dispensers. There was a card that indicated you could get some things from reception, but ofcourse that means you have to go downstairs.No robes in the room either. I expect these kinds of things when I book into a nice hotel! The towels were hard, not nice for drying yourself. During my stay, I always had to take a bath, because whenever I would try a shower, I would get cold water instead of warm. The soap dispenser ran out of soap during my first shower. Our toilet paper was never refilled, so during our last day, we ran out of toilet paper (while being on the toilet ....)The bed had had it's best time, but it still slept okay (apart from the noise outside).There was a trouserpress and a big fancy tv, but they did not add to the value of the room.The wallpaper was torn or gone in some places, and a broken smoke detector was openend, and still next to the new, working one... Net very nice when you're on the bed looking at the ceiling. All the lamps were covered in dust, and I actually found hairs in the bath tub upon arrival. There was a possibility to make tea and coffee, but we came as a couple and there was only one cup, so once again had to go downstairs to ask for another cup. There is no room service, axcept for a small vending machine in the lobby (really now?)There's free usage of the minibar (YAY), but oh no, there's only 4 small soft drinks in them. Hardly enough when 2 people come back after a day of shopping!The dustbin was dirty, clearly had not been cleaned for a few months.If I have to compare this hotel, which was close to the K¿¿nigsallee, and the one we were last year, which was a 20min train-ride away, and for which we paid 150¿¿¿ less, we would DEFINITELY go back to the first one. That one was perfect, beautiful, and excellent for winding down after long day! This hotel made me want to stay in town as long as I could!I do have to add some positives: the staff is extremely friendly and will tend to your every need. It was my boyfriends birthday during our stay, so we were treated to two small bottles of prosecco during our breakfast, that is very nice!! Everyone of the staff we spoke (except one) spoke very good english and were perfectly capable of explaining anything we wanted. Secondly, the breakfast is very good. A lot of choice (not too much choice), good food, good diversity and enough variation. Very nice!

Reasonable priced hotel, situated not far from shopping district. No complaints, a nice touch was the free soft drinks and water in the mini bar.Accessible for the Christmas markets all within walking distance

we have just returned from a 4 night stay in this hotel, and we loved it. The staff all had excellent english and they were so helpful and always greeted you with a smile. our room was spotless as was the rest of the hotel. The location is brilliant, just a five minute walk to the start of the Koenigsallee and about a further 15 minuets to the old town where there are lots of restaurants and bars.we decides to take a trip to Koln by train and it was no trouble for a member of staff to direct us to the train station and to print out return time tables.There is a mini bar with soft drinks and water which is free of charge and is replenished every day.Also on checking out we were given a bar of chocolate which is a lovely touch. we will stay here again on our return to Dusseldorf

for a one night stay in D¿¿sseldorf you may opt for this hotel. The central location is a strong argument. The furniture and design needs a serious up-date but for a single night you'll overlook these details. The service was friendly with the exception of the night: we had to wait 10 minutes before someone opened the hotel, it was quarter pas midnight.