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Firstly i must say this is the worst accomodation i have ever lived in. We were travelling as a party of 3 older adults and the roll out bed in the livingroom was unacceptable. Standard most definitely not 4 star. Much better 3 star accommodation over the road. Staff very unfriendly, did never respond to a hello the entire stay. Pool area not up to standard: majority of the sunbeds and parasols damaged, pool area littered with dead cockroaches that were not cleaned away and pool bar drinks varied in price each time purchasing the same thing. Food in hotel way over priced and disgusting and no entertainment. Very noisy little opportunity to get a full nights sleep and to ice the cake despite time of arrival (in our case 11.30 am) you are not allowed to check in until 2 pm. Can safely say i will not be back and feel i have wasted a great deal of money. Area in general only only catering for hen and stag do's.

The Rooms:Stayed here in mid to late May 2013 in a 1 bed apartment (Room 320). Got a fab room with two balconies - one south facing and one west facing so midday sun all the way through to sunset. Rooms cleaned everyday (beds made, bins emptied, bathroom cleaned and floors swept), towels changed every 2 days and bed linen once a week. Beds were hard which suited us (no lumps) so had a good nights sleep with ear plugs in!! Staff spoke good English however, they were very light on information for tourists about bus timetables, where to get the novelty train to the Old Town, hire bikes etc. It's information that should be displayed in reception or available as a handout to people but we had to go find these things out for ourselves. Maybe this is something the hotel could think about offering to tourists going forward? Wi-fi is available free in reception but it was a bit hit and miss, not consistent so difficult to check emails, look up info etc.The Hotel:The Luna is in a great location in terms of the shops, local bars, pharmacy, taxi rank, bus stop to Old town (right outside hotel entrance) and restaurants. The 'Strip' is a 5 - 7 min walk if you're relatively fit, and it's far enough away from a noise perspective so great for us light sleepers! The cleaning staff do make a bit of noise when cleaning rooms in the mornings so bring ear plugs if you want a good lie-in. The pool in the hotel was ok but way overpriced for drinks etc. ¿¿¿2.50 for a plastic 3/4 pint of SuperBock and ¿¿¿2.50 for a 20cl glass of apple cider!!! They have lots of signs up to say that you can only consume their drinks and food at the pool so it makes it an expensive facility. The sunbeds were comfortable although some were broken and in need of repair. We had the unfortunate luck of having a stag party from Tyrone arrive at the pool on our 2nd day and the mayhem they caused was awful... Roaring and shouting like caged animals, drinking their heads off, bombing into the pool and basically taking over the place, scaring young kids and the older people that were trying to relax. We complained to the staff and they said they'd get the manager to talk to them. An hour later they were still being served beer by the girl at the bar so we left the pool and spent the rest of our holiday at the beach. We heard afterwards that they were rounded up and asked to leave the pool area so in fairness, the staff did act....eventually!!

Where do I start - just back from this hotel - very very very noisy - hen parties stag parties groups of students shouting banging doors screaming at all hours. Also rather dated and not as clean as other hotels we have stayed in for example CPO accross the road. Also was sat by the pool this morning and was tapped on the shoulder by a woman who informed me I was not allowed a small bottle of water at the pool but as I was only staying for half an hour would allow me this once to keep the water - you HAVE to buy drinks from the over priced pool bar?

Stayed here during the last week of May. Overall this hotel is ok, when we arrived early they did in fairness allow us to check in at 13:00, the lady on reception was friendly but did not offer us any information whatsoever. During our stay we did find that the reception staff neither friendly or unfriendly, they never acknowledged us, not even to say hello. The lady who cleaned our room was very nice and the rooms were very clean. Here is my major problem with this hotel.....We experienced serious noise issues as did other guests as i overheard two different guests complaining. From very early in the morning, every morning we were woken by all the noise, it was the worst ive ever heard. I could actually here the lady next door ring home one day and heard the whole conversation! The wall are paper thin. All in all it was ok staying here but i definitely would not stay here again.

We stayed here with a 4 yr old ..Nothing to do, big downhill walk to the beach..A killer to get back up, especially as I was 22wks pregnant..Slow 10 minute walk to the top of the strip, Everything you could need here..Ive been going to Portugal for 15 years but its too expensive now..Wont be booking up again..