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This was our fourth stay at the Intercontinental downtown. We have stayed at most of the four star hotels in Miami and prefer the Intercontinental by far.This trip we decided to stay for 3 days pre cruise so we could enjoy Miami a little longer.The staff here were wonderful. We arrived around 2pm on a friday. There was a convention going on and the hotel was packed with people but from the service we received you would never know it. First off we headed to Toro Toro for lunch which turned out to be one of the best meals ever-and believe me we travel alot and eat in many resataurants.Our server was named George and our bartender was Clint. Both were attentive and personable.Later we headed to the pool for a quick swim and our first mojito ever. The bartender's name was Aris who made us feel like we were the only guests. We love the spa at IC and I purposely did not have a pedicure prior to leaving Canada so that I could go to the spa instead. This was my only disappointment of our trip. Unfortunately they had only one time slot available for a pedicure from friday night all the way to sunday night and it happened to be at the same time that I had to pick up my son from the airport. Let this be a lesson to all-book your spa appointment before you arrive here. My husband did have a full body massage though so all was not lost.We ate breakfast at Ole the breakfast buffet twice which was as usual wonderful. I do have one comment about the toast situation though. The toaster they use takes 7 minutes to lightly brown a piece of bread!! With so much money spent on the renovation at the hotel they should have saved 30 bucks out of the budget and picked up a toaster at target-my home toaster does a better job. My husband works for a company that sells commercial food equipment and he found it funny how this toast situation was something discussed endlessly by the patrons of the restaurant . I really wanted to call it to the attention of the staff but he didn't want to mar our terrific stay by complaining. In the end we decided to eat breakfast elsewhere for our last day rather than stand guarding the toaster again.We took advantage of room service twice and that also was fantastic ie one night we ordered something that should be eaten hot and it was brought to our room in a warming unit-nice touch!All in all this hotel is a destination unto itself. I could easily stay here for days and never go anywhere else and be happy. I cannot wait to return!!

I'm enjoying a wonderful stay in Miami courtesy of the intercontinental. I checked in last night and received a wonderful room overlooking the city. The room was clean and spacious and very comfortable. Had a wonderful sleep on a well appointed bed after enjoying some drinks at Toro Toro. Both Erica and Sara at Toro Toro were fantastic. This morning I was able to enjoy a coffee in the club after a mix up with my reservation. I was told I had access to the club when I checked in, but when I got here, they didn't have a record of my access. An amazing club manager, Ingrid, was able to very appropriately explain the situation and invited me to enjoy a coffee and a paper in the club while sorting out the details. Being a platinum member I'm sure helped, and a coffee and a paper was just what I wanted to start the day before brunch at Toro Toro (I'm partial to the restaurant - when I lived in Dubai I lived 33 floors above it and ate there weekly). I highly recommend the hotel for business or pleasure!

Once again we stayed at the InterContinental before a cruise and it was perfect again. Our room was upgraded overlooking the water and we were able to wake up and see the ships waiting for us to board. A solid performer every time with comfortable beds, convenient location and great staff.

We booked this hotel for a change of pace, we normally stay at the Holiday Inn Biscayne Bay before we cruise out of Miami but looked forward to our stay at the Intercontinental. Prior to arriving I read that a guest had been charged $100 to be able to check in early and when I booked back in the Fall I was told that early check in wasn't a problem and that was important since our flight arrived at 11am. I wanted to double check so I emailed the hotel directly and my email was forwarded from Eduardo to Stephanie R and this was the response "We can put a request on your reservation for early check in without any extra fee at 12pm." Let me start by saying I completely understand that this response was not a guarantee of an early check in.We arrived via an airport shuttle and the employees out front of the hotel were amazing, they were quick and efficient. We went to the check in desk and were told we were eligible for an upgrade to Club Level, this would be $27 and included a room on the 27th floor or higher/access to the evening cocktail hour and breakfast in the morning both held on Floor 29, it sounded great so we accepted. We were told our room wasn't "quite ready" and they provided us a card to utilize for access to the Club Level offerings, they also included a sheet detailing the places within the hotel that would offer a 15% discount for the "club level upgrade". The woman checking us in said our room would be on the 27th floor but the actual room # wasn't available yet, she asked for a cell # and said they should have something within the hour so we headed to the pool bar for lunch/drinks. The bartenders at the pool bar were very nice and accommodating and the pizza and salad were delicious as well as the delicious Mojitos. After lunch we checked to see if we had received a call but we hadn't so we decided to have another drink. When we received our bill I asked about the 15% off that we were told about and the bartender said we needed something other than the "Club Level Key Card" they offered us at check in with the sheet telling us where the 15% was honored. After talking to another staff member the bartender kindly gave us the discount. Nearly two hours passed and we figured we would go down and check on the status of our room. We were told "sorry it still isn't ready but will probably be ready within a half hour, so we walked to the Starbucks in the lobby and had an iced coffee and hung out in the front lobby area for another hour,. Now we were seeing plenty of people coming in with luggage and checking in and receiving room keys and heading on their way, we patiently waited for another 1/2 hour and I decided to go check once more since we were tired and really wanted to change so we could meet our family who were driving down. I waited while two couples checked in, both receiving room keys and heading on their way, one was actually given a room on the 27th floor. The person that helped me was so kind and apologetic, she tried very hard to get us a room. The person that helped me next said she didn't see anything in my reservation about the early check in and asked if I had the email, I said I didn't print it but knew it was from Stephanie, she said they had more than one Stephanie and asked if I knew her last name, I didn't but told her I could locate the email via my phone and pulled it up. Two people looked at it and acknowledged that they knew "Stephanie R", they proceeded to go out back and came out with a lady who introduced herself as the person who responded to my email inquiry, her first words were "I never said early check in was guaranteed and I certainly never promised you the 27th floor". I was taken aback because I never once said she promised me either, but to be told our room would be ready soon on three separate occasions was frustrating. I said you are correct, you didn't say the 27th floor and I never said you did, I said your staff said we would be on the 27th floor but an actual room hasn't be

I stayed here for only one night, but I wish it had been a week. Upon arriving, I was greeted by the valet and was stunned by the beautiful lobby. I was checked in by Amber at the front desk and she was amazing! My room overlooked the ocean and the room was AMAZING! Seperate bath and shower and modern appliances in the room. Spend the extra money and get the club level access. I was able to enjoy free cocktails and free business centre services. I will be back !!!