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Originally we had planned to stay here for a good amount of time, however our stay was cut short when we woke up to find one of our beds infested with bed bugs on our 7th night here. Jay, one of the workers was super and helped us move all of our stuff to a new room. He made sure to give us a discount because of the incident. He also went out of his way to help us. However the next day we were uncomfortable with remaining at the hotel for the rest of our stay and Martin, the assistant manager on duty, was very understanding and allowed us to check out early without penalty and gave us further compensation for the trouble we experienced. An incident sheet on the front desk contained more reports of bedbugs in the rooms in the past month... So our room was not the only one with the bugs. Jay and Martin were great to deal with and I appreciated their hospitality. Other than the bugs, the breakfast area was cramped and seemed to lack a little. The lady watching the area was micromanaging everyone and their breakfast. I ended up skipping breakfast after day two because it wasn't worth it. The maids were very friendly and kind. Our first room had amazingly comfortable beds, our second room had squeaky lumpy beds. The location is great, the parking area is excellent and quiet. The hotel seems to be quiet as well. Elevator broke on our last day here. Wifi is good on the 1st floor, but is very weak on the 3rd floor. Pool is small but great to use on a hot day. Fridge and microwave in room was helpful. Bathrooms were a little dirty, the faucets were difficult to deal with. Hot water came after a minute of running the water. We would have stayed the full time if it weren't for the bedbugs!! Great staff!

Breakfast poor, maintenance - toilet seat loose, water faucets backwards in sink and loose, halls dirty, room had same dirt and spots in bathroom upon departure as on arrival. Coffee pot in room had to be moved to a three way plug in bathroom, not safe. Desk clerks were very helpful and pleasant to deal with. Jay was very helpful and went out of his way to help with any problems we had.

Let me say hotel is very average but nice enough for the price. It is a 1 mile walk to the gates of Universal, not bad in the morning but hot in the afternoon. Did catch the free shuttle at the hotel next door the last morning we were there and it only runs at 8:45am and 7:30pm. The front desk people are very nice and the breakfast is good as long as you get there before 7:30am. The girl that takes care of it during the week is very helpful but the little gestapo lady on Saturday made sure we stopped eating right at 9:00am when the breakfast hours closed. Again I was OK with the hotel, on a very tight budget and served it's purpose clean comfortable beds and good hot water pressure from shower and it had both.

We stayed at this hotel for two nights - very close to Universal Studios and guests can walk over to the park - I have two small children and so it's not a close walk - at least 1 mile away. The Front Desk clerk was friendly and the room was clean. It had a microwave which was very helpful.