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Nice old fashioned styled hotel, very near to the Charles Bridge and the old city. The staff are excellent and very helpful. Gave directions to all the landmarks.The hotel offered a very good breakfast and had a good choice.Clean and quaint in its style, the ceilings in the rooms add a good touch.The reception staff are the best, booked concerts and organised a car to and from the Airport.Will definatley be back

Well located very close to Charles Bridge in Mala Strana, this boutique hotel claims 4 stars. The staff were welcoming, and spoke good english. The downstairs has a small lounge, but no bar or other facilities, the lift is rickety, the rooms a good size but basically appointed. The painted ceilings are a nice touch, but they get boring after a while since lighting is dim and the tv only has one english language channel - BBC World News. The cleaning of the room was touch and go - the bathroom was cleaned, the beds were made and that was it. Breakfast is basic buffet - if you want hot food get there early, otherwise it will be dried out or non-existent. The hotel is really a two star city centre hotel, that could do better

Solid, old furniture, massive exposed beams hand-painted with flowers, a roomy ensuite, double doors leading to the bedroom with a small private entry area. What a treat! Add a great breakfast, courteous staff and an ideal location, just 100m or so from Prague's famous bridge in an area dotted with eateries, overlooked by the castle on the hill, and you have photo opps at every corner. Arrange to be picked up by a car from the hotel beforehand, if you come by bus or train and you have heard some of the stories about rogue taxi drivers. The private museum in the ground of the castle is a real treat - original manuscripts by Beethoven, priceless paintings and more.

I really wish I could review this hotel, but that would require staying there, which was my intention. You see, when we were arrived, we were told that there was a "problem with the pipes" on our floor and that we'd be shuttled across town to another hotel owned by the same manager. We asked them to explain the nature of the pipe issue, and they said that it was too "technical" of a problem for them to explain. They also refused to show us the allegedly affected floor. (But you should demand that if they tell you the same thing). Not just that, but the second hotel was no where NEAR the first one, and in a far less attractive location. Instead of being next on the historic medieval castle streets, it was in a busy, modern area, surrounded by construction and graffiti. What's worse - they kept insisting that we didn't know what we were talking about and that this was a better location than the last place. (TIP: Call your trip booking agency - be it Hotels.com, Expedia, etc - and get your refund through them. The staff will make you feel awful about it, but stand your ground and you WILL get your money back! Besides, the exchange rate is so good that it won't cost too much to pay their crazy international phone fees, and it's worth the piece of mind knowing these people didn't get your money). Anyway, they're obviously overbooking their historic hotel in order to fill rooms in their ugly downtown location. It's laughably transparent and utterly infuriating. Unfortunately for them, we weren't dumb and we weren't pushovers and we're certainly not going to let this drop until the hotel is red-flagged on every travel website we can find. Do yourself a favor - stay at the Green Lobster. It's in the same historic neighborhood as the Charles (the actual location), but is run by a kind and honest staff who treated us with respect and expressed great sympathy for the ordeal we'd had to go through. I have never felt more used, deceived and manipulated than I did by the staff of the Charles. STAY AWAY.

Small friendly hotel conveniently located between Old Town and Castle, near Charles Bridge. Most main sites are within walking distance.Reception staff are extremely helpful. Room and bathroom clean and well furnished.Simple but plentiful buffet breakfast which had slight variation each day. Hot items as well as the cold cheese, meat and pastries as well as cereals and fresh fruit.Would use this hotel again if visiting Prague.