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is actually only one disadvantage of this hotel.We asked for nor smoking room, but we can feel smell of cigarettes.Gym, staff, location, spa is very ok, there are some issues with internet connection, but acceptable.And management really should execute more non smoking in non smoking room and floors

Pro:- Room. It was very pleasant, we were upgraded as platinum member. The room was very big/modern/comfortable. - Gym. There were everything, what i really needed, from cardio to weights.- Hammam. Small and nice. - Life music. In the evening around 7p.m. pianist played potpourri, what made very nice atmosphere in the lobby.Con:- Internet connection. It stopped very often. They should do with it something.- Tea. There was like tea k¿¿ttle and cups in the lobby, but the kettle was empty. Many guests, including me, tried to make a tea, but unsuccessfully.In general i liked this hotel and come back with please.

We selected this hotel to avail some privileges of Priority Club Platinum tier and the property delivered well on the promise. We were upgraded to a suite and the staff was very helpful and kind indeed.Best thing about the hotel is its proximity to tram station which brings the rest of the city within reach. There is also a very nice park on walking distance and a Carrefour Market outlet as well as a couple of mosques.It has all aspects of an "upgraded" Holiday Inn: decent lobby, cafe, concierge and the spa is extra special. One downside is the smell of cigarettes is many corridors. We were on the non-smoking floor but the walk from elevator to room was like going through an airport smokers' lounge ... probably has to do with guests who do not respect the smoking policy but the implementation can be stricter.Overall very satisfied with the accommodation and service.

Very convenient to Grand bazaar, Blue Mosque, Taksim, etc. (via tram just outside hotel); facility average; right under arriving flight approach patterns some evenings. Soundproofing for outside and guests in hallway needs some work. Very helpful staff and concierge.

We stayed here with family in March and April. After a lot of confusion we finally got the right room. A suite with a sliding door to separate two sleeping areas (sleeps 4 people). The main area has a double bed, sitting area etc. And a small area has just the beds. If you're looking for this type of room ask for suite numbers 371 or 332.The hotel is very nice, front desk staff friendly. Public areas are clean. The pool is inviting but it was too cold for us to use this time. The room service is awesome. Food is delicious. The hotel is pricey.Do not use their airport transfer, extremely expensive. Better of taking a cab or reaching out to Istanbul Airport Taxi.Our only problems were:1. Language Barrier - Aside from the front desk staff the rest of the staff do not speak very good english. They are absolutely wonderful but communication was a concern. For instance our omlette was ALWAYS burnt because the lady just didn't get it to take it off the stove top. Also, had a struggle communicating with the house keeping staff. 2. Housekeeping - possibly worst I have seen. In our first trip we were there for 2 nights and when we asked if they could clean our room a little earlier because we have young children who nap, they refused and never came to clean our room or change towels. On our second visit for 4 days our room was only cleaned once for same reason as above and also that it was barely cleaned. Housekeeping ceases to exist at 3pm.Also, final bit of advice book directly with Holiday Inn and not the hotel staff, our rates were much higher because we booked with the hotel. Much cheaper to book directly.