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I followed the hotel direction from their website by public transport, and.. it worked 3/4 way. I had to climb up a 'hill' for 30 minutes with heavy luggages, by the time I finally found the hotel (nobody knew the name of the street), I wanted to punch someone. The manager had already left, and it was 3PM. The girls at the bar (the reception is next to the bar) were nice and gave me a glass of water. I had to run to 100m across the hotel under the rain to check in, they run another hotel under the same management, only to find my reservation was not there. And so there were other guests who had the same experience. The manager was very very rude in handling our problems. After 30 mins he managed to find our reservation. Actually my room was very beautiful and spacious. But then again, the phone was not working, the internet was not working... so I had to run around again to find him across the road. I wanted my money back as I wanted to shift hotel, and he shouted, telling me to just leave. Hotels.com management tried solving the case and asking my money back but for months it simply didn't work, they said the management didn't want to return their calls or write back. Wasted 2 nights money. Guests are not kings here, the manager is.

My husband and I have just returned from Prague after spending 3 nights at the Red Lion Hotel, which is situated on a busy but historical street. The hotel room was spacious and very clean, it had lots of atmosphere due to keeping its historical charm. The bathroom was modern with shower. When we requested our room to be cleaned it was done very efficiently. Our price included breakfast, which was continental or cooked, very adequate for the start of a long site seeing day.The staff did not speak much English but were very friendly.The only problem we encountered was on arrival, there was no information to tell you that you had to go to the Golden Star Hotel for the key to the room. After arriving at Prague, feeling tired and just wanting to settle in it was a bit stressful not being able to find the entrance to the hotel, it did not have its own reception area.Eventually being escorted to our room, our wonderful holiday began.Prague is a beautiful city and well worth a visit, we will certainly be going back.

This was my very first trip to Prague and when my wife and I return I have no doubt we'll stay at the Red Lion Hotel again. The staff was friendly, spoke English, and very helpful in every way. On a curious note, one doesn't check in directly at the Red Lion, but must walk up Nerudova Street about 200 feet to register at the Golden Star Hotel.What makes this hotel special is the fact that there are only seven rooms and no two are furbished alike. We had a very spacious room filled with beautiful antique furniture on the top floor facing Nerudova Street. At first we were concerned by possible street noise for there are lots of hotels situated on this street but the street is deserted after dark and is extremely quiet.The location couldn't be better! Very close to the Prague Castle, but also walking distance to the Charles Bridge and the famous Cathedral and square. The hotel's exterior is so colorful and inticing we found tourists staying at other hotels across the street stopping to take pictures of the Red Lion.The only reason I could see that someone wouldn't want to stay either in this cozy, quaint and very romantic hotel is because Nerudova Street is quite steep and the Red Lion has no lift. We found it no problem to walk the stairs but someone with knee or hip problems could find both the street and the hotel a challenge.Last but not least, our rates were fantastic for a four-night stay. The place is a bargain...at least in shoulder season.Hence my reluctance in reviewing this hotel...I want it all for myself all year round!

Nice hotel situated in historic part,close to the beautiful Prague's Castle. The atmosphere is warm and the staff is friendly. As It's situated almost on the top of the hill ,i do not recommend for people with limited abilities. Nice hotel to feel the real life in old Prague.

This was an amazing hotel! There are only great things to say about Red Lion. The room was extremely spacious, we stayed in Room 21, and it had a queen bed plus a sitting area with a full lounge. We had a great view of Nerudova St, which was beautiful. It was in the most convenient location, about a 5-7 minute walk to Prague Castle and a 15-20 walk to the Old Town Square across Charles Bridge. There are so many wonderful places to eat, you can't go wrong with your choice of restaurant. The reception is in the Golden Star hotel (Red Lion's sister hotel), which is about a 100m walk up Nerudova St, so you check in there first and then get taken to Red Lion. Everyone at the hotel was extremely lovely and so helpful. There is no lift, but there are not many levels. Breakfast was average, bread, cheese, sliced meats, cereals, juices and tea/coffee. It was enough to start the day on though.Red Lion was so affordable and it made our stay in Prague so pleasant, we will definitely stay again in the future.