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I know it's a bit late to review now when we stayed in Nov 2012 for my birthday! My partner and I states for 3 nights so we could explore london!When we arrived its in an odd location but that's ok. Only 5 minutes if that to the tube station!We stayed room only as breakfast was really expensive. ¿¿17 each! I don't think so! There is a lot of places around to grab breakfast, Weatherspoons, Costa Coffee etc...The rooms were really spacious and warm. The bathroom was lovely and clean.There was tea and coffee facilities and even a good hair dryer! One less thing for me to worry about. We were on the lower floor and throughout the night you would feel the underground! Really weird if you have never experienced this. It kept me awake the first night but I got use to. I suppose if you live in london you would be!We used the spa one afternoon. It is nice to chill out in after a long day. It is quite small and busy and I couldn't sit anywhere that was the only downfull. There were limited places. If you go later on it is cheaper.Not much else to comment on. It is a good base for exploring London, it's is a bit overpriced for what it is. All the staff were friendly and the hotel was welcoming!

All good here. Got a special deal and have to been to 2 other similar hotels (with late deals) and this is by far the best.The room was big and spacious. More than one lift, everything seemed new. very clean and modern.very nice bar area and good service, all round. No complaints at all and as I said been to 3 hotels inside 3 weeks, within London and this was by far the best.Shepherd's Bush might seem far out for some people but it is close enough in for me and some nice bars and restaurants in the area, these days. Plus not far from Notting Hill and Ken High St

I am a frequent business traveler to London and have stayed at the K-West more than a dozen times, and each time there I find that it has gotten progressively worse. This past trip will be my last time staying there, which is a shame since it is so conveniently located to my offices. I've noticed the last few times that I've been, my room won't be ready just yet (to be fair it will be an hour or so before actual check-in time), and they always have another "upgraded" room ready "for only 40GBP a night more", in the past I've taken it because I've just gotten off of a flight and all I wanted to do is lie down. This time however I decided to decline as I'd requested an early check-in and was surprised to hear that no room in my room grade were ready. Then the girl told me to wait a moment, and said that they would give me the "upgraded" room without any additional charge - which is nice of them right? well, my surprise actually came when I was taken to the room and it was exactly the same type of room as I usually stay in. I have to say, I feel like this is the used car salesman approach to hotels, and I did not appreciate it! Other than that, room service was abysmal (screwing up my order twice) and the food is mediocre - unfortunately I needed to use the room as my personal office sometimes which meant having to order from the restaurant a lot. At any rate, I won't be staying at this hotel again, and do not recommend it to other savvy business travelers.

I booked the K West via lastminute.com for a night over the bank holiday weekend. Great room only deal (¿¿99) as it was 'top secret', but easy to work out. Convenient location on a side street just off the roundabout between Shepherd's Bush and Holland Park. Short walk to Westfield, Underground and Overground. Having pre-paid my room, I was rather dismayed to be asked to pre-authorise ¿¿50 on my card for extras. I'm obviously used to leaving card details for room service, but pre-authorisation of a specific amount (over half what I'd already paid) felt rather insulting so I queried it with the manager, who was not prepared to waive this criteria. The lowest point being a suggestion that I might want to leave them with ¿¿50 cash instead!Anyway - in the end I had to go with it - as having pre-paid with no refund option I was stuck. With a sour taste in my mouth I set off to my room.For my inconvenience I'd been 'upgraded' to a room on the 1st floor - which it turns out is subterranean, along a long dated corridor showing signs of wear and tear. The room itself was spacious and clean, a but drab in terms of decor, but good lighting (although a couple of bulbs were blown). Good points - HUGE really comfortable king bed, the lighting, bath robe. Less good - mini bar only includes water, you have to pay to stock it with a 'package' - so not just taking things you want; a couple of light bulbs not working; the sink didn't drain.I was tempted to make a principled stand and not give the hotel any money, but didn't want to ruin my weekend so let it go. Ordered a nice and reasonably priced sauvignon from room service. Early on a Saturday evening on bank holiday weekend they estimated 20 minutes wait, but were at the door in 5, as they recognised it was silly to wait for wine; a burger around midnight after a night out was equally prompt and very nice.The star of this hotel though was the spa. At first I wondered whether it was worth paying ¿¿25 to use it after I checked out (it's ¿¿25 even when you're resident) but it was so worth it. Everything was spotless and the staff were lovely. Sauna, steam room, hydrotherapy pool, booths to lounge around in, and a unique snow room which made a great contrast from the sauna and steam room. It definitely sorted out my hangover! The free Westfield voucher isn't really worth bothering with... it doesn't cover any shops you'd want to use, but that's Westfield's issue not the hotels - and the front desk kindly allowed me to collect mine after I'd already checked out, which adds to the pluses.On the basis of the spa, the room service and the super comfy bed I would stay here again when staying in town for a night, especially given it works out about the same as a Travelodge! I'd just come prepared for the slight of being asked to preauthorise my expenditure, knowing there's a lot here I'd want to spend money on. I'd also aim to leave time for a massage as well as the spa - as with an hour treatment the spa would be free. On measure - I nice 4* with a super spa. A bad start, which was in part due to me deciding to take a stand, but a good end to a 1 night stay.

I booked the K West Spa for my mum and I to celebrate her birthday and since she had never been to London I wanted her stay to be extra special! The K West did not disappoint - from directions to the hotel from the train station to the friendly welcome and the room was amazing!!! I would def recommend this hotel - only a few stops to the city and in a quiet, residential area plus its only 3 mins walk from Westfield Shopping Centre!! A shopper's dream!