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Ich war im Mai in dem Hotel. Bei meiner Ankunft bekam ich ein Premier-Zimmer. Wir tauschten, weil es im obersten Stock lag. Die reizende und hilfsbereite Rezeptionistin klärte das für uns. Danke, Emma. Wir hatten ein herrliches Zimmer mit Balkon. Das Zimmer war schön groß und bot einen herrlichen Meerblick. Über das Frühstück kann man sich nicht beschweren. Ein geniales Frühstück und ein herrlicher Braten zum Tee. Das Personal war sehr hilfsbereit und freundlich. Ich hoffe nur, dass das Grand Hotel in Scarborough nächsten Monat genauso toll ist.

Ich hatte von den Leuten von ¿The Gathering" von diesem Hotel gehört und war vom Äußeren und der Lage sehr beeindruckt. Weil ich in der Nebensaison da war, bekam ich ein tolles Angebot für Übernachtung mit Frühstück (32 Pfund für ein Zimmer mit Meerblick). Das Zimmer kam mir recht sauber vor (auf jeden Fall besser als in manchen Frühstückspensionen, in denen ich im Urlaub mehr bezahlt hatte). Der Ausblick war spektakulär und der Sonnenaufgang nach dem Aufwachen war traumhaft. Das Bett war jedoch eines der unbequemsten, in denen ich je geschlafen habe (und ich bin normalerweise nicht besonders kleinlich). Man konnte buchstäblich jede Sprungfeder im Bett spüren, aber ich schlief doch ganz ordentlich. Das Schild, auf dem stand, dass alle Plätze im Frühstücksraum belegt seien, täuschte mich erst. Deshalb wartete ich, bis mehrere Leute vor mir hineinspazierten. Das Personal an der Tür ignorierte mich vollkommen. Das Personal sagte, dass ich irgendwo sitzen könnte, weil die Nummerierung der Tische ignoriert wurde. Ich saß in der Nähe eines Fensters und war fast mit meinem Frühstück fertig, als man mir sagte, wo ich eigentlich sitzen sollte. Als ich der Bedienung sagte, dass man mich angewiesen hatte, mich irgendwo hinzusetzen, tat er so, als würde ich lügen und bat mich, mich umzusetzen. Das machte ich gerne. Am anderen Tisch waren Reste von Eiern an der Zuckerdose und er wirkte nicht sehr sauber. Das Frühstück war nicht besonders gut, aber ich war nicht absolut angeekelt, wie es bei anderen der Fall gewesen zu sein scheint. Ich fand es etwas seltsam, dass man sich die Hände desinfizieren muss. Die Rentner schienen alle sehr nett zu sein und ihnen schien es zu gefallen. Ich freute mich auf das Karaoke, reiste aber vorher ab. Dieses Hotel muss dringend renoviert werden, aber mich störte das Bett viel mehr als die knarzenden Böden.

Well what can I say, it was like stepping into a time warp! The reception staff were excellent, attentive, polite & curtious & then we went to our room!!! Back to the 60's! Small room with wood chip wallpaper very outdated furniture, worn carpet, antiquated paint! Very small portable tv (again very old), doors onto the balcony that was on a main road, that didn't meet in the middle so extremely drafty, only 2 tea bags & 2 coffee satchets were provided!! What's that about? & when I asked if there were any more I was advised that the statutory amount were provided! I asked to move room due to the street noise & draft, I was afraid to mention that the people sharing the balcony was smoking so smoke was entering our room, they checked out our comments before offering us an alternative 'superior' room! This was far better in that it was double glazed, although the furniture could still have sold for a lot of money (not ) on antiques road show, the room was far better ish??? Breakfast was very varied but was there any orange in the 'orange juice' ? Mmmm reasonable but I have had far better breakfast for a far cheaper price! Stay there again - never! Overall very expensive & considering the very good chain I believe they have forgotten this hotel when it comes to updating & improving. Entertainment staff tried their best & were good under the circumstances. I do feel the staff were very good under difficult circumstances! But you really must be mad to stay there! My advice-knock it down & start again!

We stayed at the 'Grand' in the middle of March with friends, unfortunately it was the week end when it snowed quite badly. We also found the hotel to be very tired looking, room was basic but reasonably clean and warm. The food was good with plenty of choice, no complaints here.The main problem was that in the main lounge bar area, and in the entertainment room downstairs it was so cold a lot of the guests had to wear overcoats, jackets or cardigans just to keep warm!Despite repeated complaints to the manager he did not manage to resolve the problem, he just blamed it on an 'old' boiler system. God knows how guests had managed throughout the winter months? Or maybe they didn't get any?. The manager was walking seemingly oblivious or avoiding the people sat around with their coats on!.After returning home I wrote a letter of complaint to Brittania hotels head office, and the reply said they took all complaints seriously! And the hotel General Manager would contact me in 28 days.Nothing appeared by the end of April, so I rang customer services to be told that the General Manager had since left & they would pass this on to the assistant manager to respond. Once again no response! After another telephone call to head office they put me through to the hotel, only to be told that the assistant manager was on holiday!.I for one will NOT be using any of the Brittania hotels ever again. If this is the way they treat complaints they don't deserve the business. The customer service dept at the head office is a waste of time, they just pass the buck back to the hotel.My recommendation is to avoid Brittania hotels totally, there are far better quality hotels to choose, and hotels that treat their customers with respect.

Just stayed at The Grand this weekend (10th - 13th May).We had a lovely weekend but that was not necessarily anything to do with the hotel!Our room, 508 on the fifth floor was comfortable. No view whatsoever apart from what appeared to be unused accommodation other than a light being permanently on! Access to the fifth floor is by a separate lift. There are two lifts on the ground floor - be careful which one to use as if you pick the wrong one you'll never find the other lift!!A lot of reviewers mention the creaky floorboards but this did not wake us up, we left that to the 5am drunks!We had checked reviews before leaving and we were not expecting too much but, as we needed the break, thought "take what we get". It didn't start very well as when we arrived we waited alone at reception, staff were there but ignored us! My wife suggested I ring the bell and this seemed to wake the receptionist Faith up! My wife later implied that the staff were robots but more on that later! Told that our room was on the fifth floor but not which lift to use, we duly took the wrong one & got to our room about fifteen minutes later. As we have said the room was comfortable with a decent sized bathroom. More about tea & coffee later!The Connaught Lounge is a comfortable (depending on which sofa you choose) and reasonably priced bar but insists on giving you a receipt for every purchase, staff call you Sir and do not engage in any conversation at all (robots?). The Quiet Room was apparently booked for a private function all weekend! The Grand Ballroom downstairs has nightly "entertainment". I can only presume that it's called the Grand Ballroom as it's in the Grand Hotel? We went to watch "Happy Days" which consisted of a male & female duo and two female dancers, they came on, sang two songs and had a break following which they came back sang three more songs and that was it! The "cabaret" lasted less than half an hour! Back in the Connaught Lounge, resident "artiste" Stan Sherwin is so bad he is actually funny - worth the hotel fee alone!Reviewers carp about breakfast but, other than dis-organised seating, it is rather tasty - help yourself to as much as you like although it would help if the plate was hot to start with!We paid for dinner one evening at ¿¿9.95 each and, again the food was acceptable.My review is headed "You get what you pay for!!" and I would sympathise with anyone who pays the advertised or "Premier" room rates as you will be getting a poor deal. We booked through booking.com and paid ¿¿175.00 for three nights and if I had paid at the time of booking this would have been ¿¿165. Take a walk around the many guest houses and hotels in Llandudno and you will be paying more!In summary, The Grand does not live up to its name, the staff are indeed robots - not one member of staff enquired as it whether we were enjoying our stay - but we had a comfortable break. We WOULD stay again but only through Booking.com or Laterooms.co.uk.Memo to Britannia Hotels. Employ humans and get some decent entertainment. Buy some more teaspoons (only one per table and in bedrooms) get used to the idea that we might actually want more than one drink in our room and you might, just might attract more guests?Mike & Sue HullEllesmere Port