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Der Aufenthalt war eine Katastrophe. Mit dem Personal konnte nicht verhandelt werden. Immer wurde man einer anderen Person zugewiesen. Niemand konnte Verantwortung übernehmen. Ich würde dieses Hotel niemandem empfehlen. Auch werde ich es nie wieder betreten. E-Mails werden nicht beantwortet. Das Personal ist äusserst unfreundlich.

Die Zimmer im Nebentrakt waren zwar sehr seh klein, aber am Preis gemessen o.k., leider wird das Haus teilweise renoviert, so dass wir nicht den Swimmungpool benutzen konnten. Das Frühstück war ausgezeichnet, das Abendessen durchwachsen. Bei der Vorspeise hatten wir den Salat, klein und gut, und den Krabbencocktail, einfallslos. Bei der Hauptspeise war die Schweinelende richtig gut und der Lachs gut, die Nachtische wieder sehr einfallslos. Mir schien Woodstock oder Oxford ein weit besserer Platz zum Essen, aber auch recht weit. Dicker Pluspunkt: Man kann sich ein wenig wie ein englischer Landlord fühlen.

Ich habe hier anlässlich einer Konferenz übernachtet und war enttäuscht. Ich bin um 17.20 Uhr hinauf in mein Zimmer gegangen. Andere Gäste beschwerten sich, weil ihre Zimmer noch nicht fertig waren. Auf dem Weg zum Zimmer hielt ich die Feuerschutztür auf, um den Trolley Koffer durchzuschieben und habe mir die Hose an der Tür gerissen. Ich habe während meines Aufenthaltes die meiste Zeit damit verbracht nachzufragen, ob jemand kommen könnte um sich den schlechten Zustand der Feuerschutztür anzusehen - sie würde auf keinen Fall ein Feuer abhalten! Als ich am nächsten Tag abreiste, hatte immer noch niemand nach der Tür geschaut. Man musste für Kaffee, das Essen, die Toiletten anstehen. Das Essen war angemessen. Die Angestellten waren nicht hilfsbereit. Würde auf keinen Fall wiederkommen. Sogar die Aussicht wurde durch die Bagger für den Bau eines neuen Golfplatzes verschandelt.

We arrived at Heythrop Park a lot later than intended as our Sat Nav sent us all through the country lanes. Arrived a the hotel down a long, long picturesque drive and were thrilled to see that it looked like aa grand stately home. On arrival were were upgraded to a lovely big room with large ensuite with roll top bath. Very traditional but maybe needed a little TLC as it looked a bit tired but spotless. The staff were wonderful and nothing was too much trouble. The meal in the restaurant, although a little pricey, was excellent. We had a wonderful weekend visiting Chipping Norton and outlying villages and also paid a visit to Blenheim Palace which was delightful (champagne on the terrace - well you've got to haven't you). We decided to stay another night as we were enjoying our experience so much and changed room (ours was already booked out) and this time the room was fantastic. It was huge with 4 windows overlooking the vast grounds and golf course. All in all we would recommend a visit.

We stayed at Heythrop Resort on the nights of 24th through to the 27th May, our first impressions on arrival were good such a palatial setting with good views over the golf course, things were soon to change! Check in was so matter of fact with no evidence of friendliness from the staff who dealy with us. We were told our room numbers and that was it, no offer to porter our bags, no information on where the dining room was or times of meals etc.On arrival in the rooms (423 &425) I can honestly say that I have stayed in better caravans and B & B's in Blackpool and that is saying something as I detest Blackpool. The decor in the rooms is so dated with cheap furniture, one room had a single wardrobe and the other had no hanging space for clothes. Complaints to reception came back with the reply that all the rooms had no hanging space, when they were told that room 423 had a functioning wardrobe we were told that this was the only room that had one, a blatant lie and a couldn't care less attitude from two people on reception as we had seen in one of the other rooms and it had a wardrobe with hanging space. The tv that still has the old 4:3 aspect ratio so most of the picture is missing, a remote control that did not work (I fixed it myself as no one else was bothered) The bathroom is small with only showers and a control on it that would move by itself so you could in fact get very hot water on you. From a health and safety point of view the instructions for what to do in case of a fire were not in plain site, We found it in one of the draws in the dated furniture.The corridors in the hotel are shabbily decorated with certain areas having missing skirting boards and patchy carpeting.In the dining room on our first morning there was no one to meet us, so we sat ourselves down eventually one of the staff came over and asked us our room numbers. During this breakfast a duty manager came in to organise the proceedings however he spent most of the time on his mobile phone and not dealing with customers queries. The remaining two mornings were better with a lady manager who at last organised the staff correctly.The food is average at the very best, the toasters did not work very well and some of the food was only lukewarm. You had to ask if you wanted more tea or cofee it was not offered as is normal in most hotels. The facilities at the hotel are average, the staff could do with training in customer service and be a lot more helpful when dealing with customers.The grounds in the hotel could be magnificent but again these are in need of a lot of TLC. Would I stay there again, not for a long time and certainly not until De Vere has worked its magic and developed the whole facility in keeping with their normal standards.Also having filled in a customer comment card we are still awaiting any comments from the hotel management and not the usual corporate response saying things they obviously have no intention of complying with.I look forward to hearing their honest comments on not only our terrible experience but also all of the other negative comtomers.ments left by other disgruntled cus