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Was ist mit dem hohen Niveau dieses Hotel passiert? Barcelo muss die Schmuckstücke von Hotels in England endlich in Ruhe lassen. Dieses Hotel war vor 5 Jahren fantastisch - es ist aber schnell bergab gegangen. Das Empfangspersonal, besonders der Concierge, hält das Hotel in Schwung. Es macht seine Arbeit sehr gut, aber die Uniformen wirken etwas schmuddelig. Aber das ist nicht die Schuld des Personals. Die Mädchen an der Rezeption sind sehr höflich. Leider kommt man aber nicht her, um Hotelpersonal zu treffen, oder? Das muss in Ordnung gebracht werden. Das Hotel sollte an ein Familienunternehmen verkauft werden.

Der Service im Restaurant ist furchtbar, lange Wartezeiten, kaltes Essen, mürrische Bedienungen, niemand ist bereit Verantwortung zu übernehmen. Ich hatte hier vor 18 Monaten übernachtet und es war fantastisch, auch wenn Renovierungsarbeiten im Gange waren, aber diesmal war es wie ein anderes Hotel. Es ist so ein hübsches Gebäude und das Dorf ist traumhaft schön, aber seit das Barcelo in den Händen des Lygon ist, ist es echt bergab gegangen. Ich habe versucht mich auf der Barcelo Webseite zu beschweren, dort muss man seine Postleitzahl eingeben, aber da man sie nicht in die Box eingeben kann, kann man seine E-Mail nicht abschicken, da das Feld ausgefüllt werden muss. Ich wette, dass sie seit Jahren glauben, dass sie sooo gut sind, da sich niemand beschwert!!

Excellent lunch for four on Sunday. Food was very good and staff very attentive and polite. We all really enjoyed it. The hotel itself is lovely and packed with antiques. The whole experience was delightful.

My wife booked a night away with our daughter as a treat for my 40th birthday, we've not been to Broadway before so a slight step into the unknown but the results were marvellous. On arrival the reception set the tone by the welcome they gave our 6 year old daughter, just what you want! After checking in, we had a short tour to point out the different areas. We'd managed to get an upgrade at a small cost o a suite in one of the character rooms, you can go for contemporary if that's your style. I'm more for the character, our room had that in abundance including slightly sloping floor! The hotel is full of nooks and crannies, ideal to find a spot to sit and hide from the rest of the hotel guests!We had a 3 course meal as part of the package, my daughter enjoyed a scrum my pizza which was delicious! Our meals were also of a high standard enjoyed with a lovely bottle of wine. Again service was great, not all over you but there when you needed it.We enjoyed a swim in the pool, kids are allowed at certain times, we didn't use the other spa facilities but they did look appealing!If this is the standard set by Puma hotels I'd look forward to trying their others nd would Definately revisit the Lygon Arms.What made the visit even better was Broadway, a lovely village within the Cotswolds, plenty of shops to visit but the countryside is the real draw, for the with kids the park is fantastic, enought there to keep kids of all ages occupied, plus the basketball court and goalposts for footy.Overall, I'd recommend both Broadway & The Lygon Arms, you do feel like you've escaped the daily grind and find yourself relaxing and enjoying the atmosphere from the 1st minute, enjoy!

I had a morning to kill and thought I would use the spa here. Big... No huge mistake. Mold everywhere and It stank like a festival portaloo. The sauna and everything is rundown. Shame cause the bar staff and building are really lovely.