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Apparently, although this hotel advertises being a hotel and "conference center," they are simply not equiped to handle any type of conference. Customer Service and rooms are simply lacking. They must be all about the money because the communication between the sales team and the buyers and staff is very poor. Sold out hotels should have management visible to guest, well-stocked kitchens, sufficient staff, and proper serving stemware and flatware to accommodate its guests. This was the selected overflow hotel for an recent conference for an organization in which I am affilated. Upon my arrival, there was no one to greet our party at the entrance and no valet service, odd considering the price. I had to wait until the front desk staff members finished their personal conversation before we began the check in process. Problem #1 - ParkingAfter check-in, I was informed of the additional parking costs associated with my vechicle and eventually like the other yelper noticed the exit gate was always open. If I pay for parking at a hotel in which I have a room should I be subject to "Parking at my Own Risk?" I would think if I am paying, the hotel should assume that responsibility. Problem #2 Hotel RenovationThe renovated room costs the same amount as the non-renovated room. I was originally assigned room #314. Upon first inspection, I noticed how small the room was, especially the bathroom. I was more concerned about the dead spiders I saw in the bathroom along side of a broken shower rod. The bed was hard, furniture was dated, carpet looked dirty, the TV was tube style, the closet doors had been completely removed, and the sitting area looked like it belonged in someone's garage. I called the front desk with my concerns and they promptly sent up via housekeeping, keys to room #670.Room #670 was one of their remodeled room. There was no "WOW" factor. The bed was comfortable enough, the TV and furniture was trendy and the room was clean so this room was more acceptable. However, the sheer curtains had been removed. Problem #3 Poor Service In addition, I had to call the reception area for a hair dryer, which comes standard in every hotel. They sent up a dryer almost 2 hours after my initial request, causing me to be late for my event. It was at no fault of the housekeeping staffer who was out to lunch when the request came in. But, the front desk still failed to notify me.Problem #4: The Lobby Grill - Just Terrible ServiceMany travelers already know to expect overpriced bar food in such an environment. However, you do not expect the service to be as bad as it was. It took us over 15 minutes to be seated in an undercrowded dining area. The larger party in front of us was also afflilated with our organization and it is not uncommon for members to join other members for meals at the last minute. The server/hostess/manager/server (she was obviously doing way to much for me to identify her role) greeted my fellow members by chastizing them regarding making reservations for parties of 6 or more. However, the only patrons of the Grill that night were members from our organization. There was one server, one bartender, one bus boy, and that lady . After 30 minutes and no drink order, I went to the bar to order drinks, that same lady took my drink order and served the drinks. 20 minutes later, she took our food order after informing us they were out of crab cakes, quesadillas, and salmon. We both ordered steak. After 20 more minutes, we were told they were out of steak. We settled on a pasta dish. After 40 minutes, the bartender brought us our luke warm food. We were obviously completely forgotten about. My other party member did not want to wait to eat but, I wanted my $16 selection to be hot, there was no way for me to heat it upstairs. The bartender took the plate back and instead of making a fresh dish, he nuked it took a rubbery mess and then served it to me again. After 3 bites, I was done. Probl

Stayed here this weekend on the fan club rate for the Rochester Knighthawks. HAd stayed here before and that made the reservation call easy. Room was nice and comfy, only real issue was the AC kept blowing hot air even when on Cool. Finally turned it off and the room was a good temperature. Check in, parking and location were perfect though and I would likely stay here again.

This is not a pleasant place to stay rooms are dark and dingy, the room stinks, bed linen isn't fresh. Towels have stale smell. Windows dirty, they need to do better. Will not recommend this place to anyone.

The hotel was ok but there was a bug on my bed but they were good about switching me to a different room but i will never stay here again the breakfast wasn't the good at all.my room was very hot couldn't sleep at all.

We¿¿ve been visiting the Rochester Plaza and Conference centre for the 2nd time in 2 years, receiving the same shuttle service from and to the airport, smily ladies at the front desk, helpful manager, friendly welcoming waiter in the breakfast room. Wi-Fi available. Yes, we agree, the rooms are subject to change and renovation - but this is already in progress. They are clean and well kept. Truth is, in the less busy days the breakfast choice is very moderate, but I¿¿m still looking forward for next year visit there. It will be renovated!My advice to the travellers - visit wonderful Eastman¿¿s house and Museum in Rochester, the surprisingly good Memorial Art Gallery and outstanding dinning at Dinosaur Barbecue over the Canal Bridge. And don¿¿t forget the great experience on the Finger Lakes Wine Trails!