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this lady will only bring down the reputation of a resort that was once a great place to stay. too bad that the owners committee can,t see the forest for the trees. they are too busy denigrating each other. what a shame. too many people will never return, but who cares. RIGHT? there are always more fools around to fill up the rooms.

We rented room # 205 in June 2012 for 4 adults and 2 children we had a great time. When we came home me and my husband decided to book again we booked for aug 18 through to the 23rd for 13 people we had room #205 (at $255 a night)and room #305 .On Tuesday aug 22 we spoke to the maid because only one bed was done out of three which is fine then we left to enjoy our day .When we got back we noticed that the Maid had helped herself to candies (never opened ) in my drawer , took my sons flip flops ?, and his Nintendo ds 3d and 7 games charger ect ........ My friend staying with us in the room #205 noticed her 6 bran new shirts from Guess missing and 3 kid movies from her twins gone. When we notified management she said she would be calling in the maid to speak with her ( maid has only worked for the Monterey for a week ) but they needed a translator. we didn¿¿¿t hear from her again when we asked young girl at reception she said well you will have to wait till she gets back because today is her only day off ??????????????? We wasted a day of our vacation because the manager couldn¿¿¿t be bothered to help us? She came back at 5 / 5:30pm and called the cops and didn¿¿¿t even come to see us in hotel room when asked why she didn¿¿¿t come up the other girl said she is still off duty!!!!!!! if manager takes off their should be a person behind counter ready to also handle any situation .we made a police report so did 2 other rooms room # 204 and # 206one was missing a bottle of perfume and one was missing a smart phone . Thankfully our friends staying on the 3rd floor room 305 had a different maid their stuff was safe? but the part that gets me the most was the manager ignored the problem gave maid a heads up on the situation so maid never showed up and wasn¿¿¿t fired ...... but was only coming back on the 24th .......... then we were ignored by manager for the rest of our stay like we were the thieves. ocean property management also said oh well u wasted a day and a half waiting for the manager to do something and we lost about 600 $ worth of stuff and it was ohh to bad it¿¿¿s in the cops hands now NO compensation at all was offered we had to argue to get heard and finally ocean management property finally gave us 300$........ What is that nothing........ nice vacation huh ......she ( the manager )didn¿¿¿t even come up too look at our room, was not cleaned no toilet paper , no towels , just beds were made and garbage removed and candy in front of maids room but manager couldn¿¿¿t be bothered, it was her day off!!!!!!!!! (The officer took time to look) .......there were other condo owners there that tried to help us and they too were disgusted on how we were abandoned.... So we will NOT be returning to the Monterey because the staff just doesn¿¿¿t care and clients are not valued but ignored.

The stay was good except the people above us was loud. I was worked up early every morning with heavy walking,chairs sound like they were pushed across the floor, ceilings seem too be thin. Other than that, I enjoyed my stay. I will be back next year. This was the first year I heard a lot of noise above us.

We rented from the condo owner, so we didn't have housekeeping services, which was ok. I was disappointed in the size of the place. The kitchen was tiny - no dishwasher, & the living room was barely there, but It was clean. Beds were ok. The location was very close to the beach & the pool was nice. Had no run-ins with the owner. We were on the 3rd floor, so not having an elevator was a pain. It was also far from restaurants. I liked being so close to the beach which was very clean, but not the size of the condo - should have just gone with an efficiency.

2nd time at the Monterey Resort. 1st time had 3rd floor ocean view. it was nice just hated the stairs but over all room was nice. Got WIFI no problem and manager and staff nice.this year we were up graded to ocean front from 2nd floor room. My husband and I though we got lucky..thats were we were wrong. Room stuck in the 70s shower was bad..barley got water out of the shower head. Beds felt like we were sleeping on concrete. woke up every morning stiff and neck and back problems. and the only way to get WIFI was to go out to the pool area. could not get it in out room. For the amount of money we paid NOT worth ocean front. Love having the beach right there and a pool..think we would rather have 2nd floor. we left a night early to get some sleep. manager very nice. Hotel needs serious up grade