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My husband and I surprised our four kids with an overnight at Keylime Cove and it was fabulous. All of kids loved it, the service was friendly and so helpful, the food was fabulous and more then we expected. I would recommend getting a sun pass it was worth the money. My kids are already asking when can we go back

Thought a mini vacation was just what I needed, well there is where it all went wrong. My family and our friends (4 adults, 2 kids total) decided to go here for a mini vacation. It started off bad at the front desk with a check in process that was a joke and ended bad. So at check-in my friend and I always split the bill we told the guy we wanted to charge to 2 separate cc's, he said it is done at check out which it usually is so not another thought until check out and was told he already charged the 1 cc.Then the room was shabbily cleaned - empty little shampoo bottles, Kleenex shoved into the container (3 pieces), asked for extra towels (had to call 2 times) and then..... Hubby's went to find out which restaurant would be the best and they were at the crazy toucan place. Let's just say there was an incident and it was the Manager's fault (video proved it), so hubby's wanted to leave right then and there. Next at DW Anderson restaurant and one of the kids ordered a pizza and we all got our food but they burned the pizza. We were all done eating by the time the next one came out and it was undercooked. So again all around bad experience. Maybe staying there is not a good idea but the waterpark was adequate (on the small side).

Key Cove is a mixed bag. Pros- no keys but a wristband room entrance, festive and bright atmosphere and waterpark, good service at restaurants, attentive ligeguards, decent arcade, clean rooms. Cons - very rough crowd with many lazy parents not supervising wild-out-of-control aggressive kids. This isn't the resort's fault but our two times here we observed the same type of unattentive-parent-types (this is politically correct terminology that we haven't found at any other place. The water is cold in the back section of the waterpark but warm in front. Tubes were hard to find. Lifevests, which are given out as a matter of routine at similar establishments had to be checked out and didn't properly fit my 28 pound two-year-old (they make infant vests but they don't have them). We have vidited four other indoor waterparks in the general vicinity and although this one is the closest, I doubt we'll come back despite some good attributes.

Bought a discounted voucher through Planit Northwest.We were able to check in early at 1:30pm and check out at noon (just request late check out the night before).The water park has so much to offer that I did not see my 2 nephews for 3 hours after we entered the park.The arcade is comparable to Dave & Busters, just a slightly smaller scale. They have a large variety and the latest games.DW Anderson is right at the resort and had large portion sizes and great desserts.

We've never been to a place like this and the kids loved it. For anyone who doesn't know what this is, it's essentially a mall, arcade, and small waterpark all stuffed into a hotel. I would think for someone in the Midwest it would be perfect for that miserable tail end of winter around February or March, when you just can't take another cold day inside with the kids.We made a point of going during the week when school was in session and it was not too crowded. I think we would not have enjoyed it at a more crowded time, because this was about as much humanity as I could handle.The indoor waterpark has several pools and great slides, and they keep the air temperature nice & warm for those of us sitting in the lounge seats. The water is not deep and the lifeguards were attentive, and we were comfortable letting our 7 and 10 year olds run around on their own with only a bit of glancing supervision from us. We did see a couple of incidents occur while we were there. One was someone who had a seizure, the other seems to have been someone fainting. The lifeguards were on top of things and responded quickly (calling 911 in one case) but they aren't paramedics, they are teenagers. They do appear well-trained.For kids our ages, the pools got boring after 2-3 hours and then they wanted the arcade. The arcade is a bit on the pricey side but otherwise a fairly standard arcade experience. The giveaway prizes from tickets are slightly better than the usual fare at such places. After our first evening there I had an unbelievable migraine. All those flashing lights and dinging things! I can't blame the hotel for that, but adults, bring the Tylenol along! :) Check-in was fantastic, and every staffer we met was warm and welcoming to us. The room was clean and comfortable and we had no problems with it at all. Breakfast for our family of four was expensive at $50 but the waffle buffet is a pleasure and the staff was great. I'm giving a star boost because housekeeping found my lost glasses after we checked out and they mailed them to me promptly and for a low cost. Whew! A special shout out to the woman who runs housekeeping!I'm knocking off a star because we made our reservation at Orbitz and had an annoying problem. The reservation was for 3 people (Orbitz doesn't document the number of people, it just defaults to whatever you put in when you originally searched on TripAdvisor). Then when I tried to change to 4 people, I was told there would be a $100+ fee to delete my reservation and start a new one (plus the actual cost of the 4th person). The hotel chose not to waive the fee. Well, geez, that's just ridiculous: why should I have to pay over $100 to adjust the number of people in my room? How silly. If the hotel is going to take reservations from Orbitz, then it should coordinate better with Orbitz.