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Hotel mit großen Schäden und Unsauberkeiten. Wasserschäden an Decken, Wänden mit abgelösten Tapeten, wellige Fußböden. Völlig verdreckte Zimmer (habe 3 Zimmer gesehen). Das Bad ist komplett deffekt und ungeputzt. Die Handtücher eingerissen. Die Möbel zum großen Teil kaputt. Alles nur gut fotografiert. Frühstück kann mann vergessen, Service auch. Nachts kam personal zur Schlafenszeit ins Zimmer ohne an zu klopfen. Ein Stern ist schon geprahlt!

The hotel is placed 10min walking from Baker Street station, or 15min with bus from Victoria (bus stop just outside the hotel). So it is easy to get access to the hotel, even with suitcases. The hotel is a small hotel with 14 rooms. I got room number 1, which means 78(!) stair steps until I reached the room. So be careful booking this hotel if you are staying for a long time and have a heavy suitcase. I only stayed one night, but by going up and down a couple of times you get tired. The breakfast is standard english with mainly white bread. But a very nice chief who arranged both omeletts and scrambled eggs. I paid ¿¿120 for a single room which is "cheap" for London, so despite the stairs I still would recommend the hotel. After all you only have 5min waking to oxford street which is lovely.

I too booked with Expedia with the "secret hotels" (my first time using them instead of Hotwire). I won't do that again. We stayed in an upstairs room,(I had recently had knee surgery, and the steep stairs were a real problem. Staff were nice. Breakfast not included. Rooms very cramped. Bathtub very hard to get in and out off (even without a bad knee). TV broke on the last night - they did ask if we wished to take another room but by that time it wasn't worth it.

Our experience can be echoed by other reviewers. Courteous staff member showed no surprise when we said that we would not be spending a second night there! This must be a regular occurrence! The health and safety of the place needs attention on several fronts, I would say. We were on a high floor and there was no lift. We could hear conversations from guests beside above and below. We weren't impressed when we had live guitar music around midnight from a guitarist in the building. There was clean bedding and a shower and they were the reason we stayed on the first night. The other features, with nails sticking up from floor, the dust, the ripped valance, the long trip inducing curtains, the ill maintained shower and fusty smell made it a disconcerting experience. Do Expedia etc really rubber stamp such 4 star claims? Seemingly, yes!

We also booked via the Expedia 'Secret Hotel' deal and I felt very foolish when I read the very critical reviews and appreciated I did not have an opt out. I suspect Expedia have some disappointed and disenchanted clients, especially when initial descriptions are for 'breakfast included' but booking confirmation is for accommodation only. My very limited expectations were however more than met but I think we were fortunate to occupy a large room (Windsor suite) on the ground floor at the back of the hotel. We found the reception staff efficient and courteous. The room was clean and in good condition although its decorative style, think late Victorian French bourgeoise and regional art gallery might not suit conventional anglo saxon tastes. We were told breakfast, which needs to be ordered would be served in ones room. This is certainly not what most people would think of as a 4* hotel but for anyone prepared to accept, and appreciate, a conveniently located (presumably listed) Georgian building, if keen prices are available I think it should not be ruled out just on the basis of past reviews. It would be interesting to see whether other hotels in the area are to be preferred, I suspect much comes down to the room one ends up with