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Stayed here 1 night. The Check-in was stress free and the Asian man behind the desk was extremely helpful when i had to pay by cash. Room was comfortable, service charge to have anything from a bucket of ice to having a sandwich delivered is ¿¿5!! So i went down to get the bucket of ice myself. Also i thought the room rate was too expensive for 1 night at ¿¿119. Esp when u buy park tickets etc.Toiletries were nice. Didnt like the dove handwash as a person with arthiritis it was difficult to push in easily to get soap out.Overall, i had a nice stay. Would recommend.

We visited early May Bank hol weekend and was surprised that the Saturday night was not too busy. The themed rooms have a really good separate children's bedroom with their own tv and challenge to open the combination locked safe. My 7 and 5 year old loved the challenge and delighted to find a treat inside the safe! Breakfast good, Madagascar characters came to say hello, pool very busy, lovely views of the safari animals. The only downside was the early rider benefit which was supposed to give a whole hours park use before the gates opened at 10am. Reality was that we did not get access to the park until 9.30 and only the Wild Asia section was open. My son wanted to go on the Vampire which did not open until 10am. By the time we had walked down to Transilvania, the gates had opened to the public at 9.45am. I would rather have enjoyed the hotel and gone for a swim rather than queue 30 mins to get into the park!

Stayed here for 1 night midweek,brought package for 2 days in the park and a nights stay with a view of the animals...paid ¿¿246...First impressions were WOW...the decor is fab animal prints huge windows over looking reserve,place feels very clean and the staff are friendly...our room was lovely over looking the animals althou none are left out over night...wish i was told this..they are in from 5ish...room i could not fault apart from not enough tea/coffee and lack of toiletry's for a family room..liked the fact we could look around part of the animal park when closed...the spa was lovely althou was busy around 5pm but went again in the morning and was not busy at all.the buffet breakfast was very nice,no problem in getting a table...no wi fi in rooms only in the halls.I would go back here again was a really nice stay..we didn't eat in the restaurant as the choice for a vegetarian is next to nothing which is a let down..Enjoyed the wi room too...I am looking forward to going back but midweek can picture school holidays and weekends to be mayhem...

We opt to stay here when we go to Sandown Races and try whenever possible not to go during school holidays (we have that luxury!). I've got to say that the last 3 times I've stayed here I have never been disappointed, apart from once when I bought a package and there was no breakfast included and it was so extortionate that we chose to go elsewhere but then that was my fault! Lovely to wake up in the summer and look out at the windows and see the wildlife at Chessington - just beware of the breakfast cost - think it was nearly ¿¿40 for 2 cooked brekkies ;-0 Nice, clean hotel with professional and helpful staff. I will definitely be staying here again.

We booked this hotel as a 2 night package with theme park tickets as a break away for me and my husband. We were actually having a late little honeymoon break whilst the grandparents were looking after the children so was really looking forward to relaxing.Our initial impressions were that this was going to be a fantastic stay as the main areas of the hotel was lovely and clean with friendly staff. Unfortunately there were a few things that let this hotel down (these are things that may not bother others but for me would be a deciding factor in coming again and if bringing young children).We arrived and were checked in quickly and found the reception staff to be very friendly and helpful. The view from our room was nice. We hadn't paid for the wanyama package as it was ¿¿100 more expensive but when looking out of the window (once you look past the roof) we had a really good view of the reserve and managed to see a few of the animals there.The room was clean with the exception of the carpet, it was stained and old looking and could have done with a clean with a wet vax, I would have been a little reluctant to let a baby play or crawl on it as it really wasn't great looking.The ceiling of the shower was also peeling from repeat exposure to condensation and had started to go green with a little mold. We went down to dinner and was told we had to book a table even though there were plenty of tables empty. Once were were seated we were seated near the service doors which were noisy with staff always walking past us into the kitchen and cleaning area. Because of a booking system and families being booked in later that evening we were unable to move as apparently there were no more small tables for a party of 2. We ordered our dinner (which in my opinion was far too expensive for quality and quantity). I ordered the burger and when it came out it was more like charcoal burger than chargrilled burger and the chips were more on the cold side than hot side, my husband ordered the chicken breast and couldn't eat it as it was overcooked, tough, chewy and dry. It was not soft and succulent like it was supposed to be. For a restaurant that wasn't busy I would have expected better service. Needless to say the second night we ventured further afield and ended up enjoying a lovely meal (which was also cheaper) at the Gourmet Burger Kitchen in Kingston-upon-Thames.Both nights we found it difficult to sleep or hear the TV. We were above the swimming pool which shut at 10pm but opens at 8am. We could hear everything echoing from the swimming pool into our room. The corridor was very busy and noisy and there was a constant hum from the generator which was outside the building at least 4 rooms down the corridor.The staff do not seem to communicate with each other properly and seem to forget to do what they said they would do. We wanted to have our complimentary breakfast in our rooms both mornings and was told we would have to fill in a breakfast request form which was in our room. We stated this was not in our room and the receptionist said she would call someone and ask them to hang a few forms on our door. 30minutes passed before we were even told this as it took her that long to call someone to ask them to do it. These forms never turned up.I was just so glad that the general staff were friendly and that despite the noisy rooms and poor food service that the atmosphere was relaxing and friendly otherwise I would have been very upset. Unfortunately as much as I would like to say this hotel is great it is definitely not worth the money and when the girls are old enough to enjoy the park we will be booking elsewhere.