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A: Trip Protection is an affordable insurance program that Hotwire offers through a partner provider, Access America. The program is a combination of travel insurance benefits and emergency hotline services. Depending on the insurance program selected, your Trip Insurance may provide coverage for trip cancellation, trip interruption, emergency medical and dental, emergency medical transportation, baggage loss, baggage delay, and/or travel delay. Please note that Trip Protection does not cover you for change of plans due to non-emergency situations.
Hotwire booking rates do not include the insurance fee. You may choose Trip Protection during the booking process, or you can decide later and add coverage up until the day before your departure. Learn more about Access America and Trip Protection Plus.
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A: You can buy Trip Protection during the Hotwire booking process. You can also buy later.
On Hotwire's Billing Page, you will be given the opportunity to purchase Trip Protection. The insurance fee is not included in your Hotwire package rate. If you choose to buy insurance, your Hotwire reservation and insurance charges will appear as two separate transactions on your credit card statement.
If you do not buy Trip Protection during the Hotwire booking process, you may still contact Access America directly and get coverage up until the day before your departure. All policy documentation will be sent directly to you from Access America. All claims and questions are handled by Access America. Learn more about Access America and Trip Protection.
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A: All Trip Protection claims and questions are handled by Access America. Completing a claim form takes just minutes. To begin the process, call a claims specialist toll-free at 1-800-334-7525. Please note that Access America may request information from you — such as travel documents, proof of payments, etc. After your documentation is received and Access America determines that you have a payable claim, you should receive payment within 5 to 7 business days.
For more details on how to file a claim — including the claims checklist and Access America's contact information — click Trip Protection claim submission.
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