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 Top Customer Questions
1. Can I get a refund or make a change if my plans change or my itinerary doesn't meet my needs?
2. Can I change the name under which the hotel room is reserved?
3. What if my plans change and I don't use the hotel reservation?
4. Can I change my pick-up/drop-off times?

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 Flight Assistance
 •  Changes, missed my flight, delays, standby, overbooked flights...
 Hotel Assistance
 •  Changing/adding a reservation name, change in plans, don't need my reservation...
 Car Rental Assistance
 •  Changing/adding a driver, change in plans, don't need my reservation...
 Travel Insurance
 •  Purchasing Trip Protection, filing a claim...

J.D Power and Associates
"Highest Customer Satisfaction
Independent Travel Web Sites"
2006 - 2007

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