Changes/Cancellations Questions

Q: What if my plans change and I don't need my reservation?

A: Once you click the "Book Trip" button and complete your transaction, the hotel reservation is yours to keep. Your credit card will be charged for the total amount shown, regardless of whether or not you check in to the hotel. All bookings made through Hotwire are final and cannot be cancelled, refunded, changed, exchanged or transferred.

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Q: Can I change the name under which the hotel room is reserved?

A: No - you can add a guest name, but you can't change it. The person whose name the room is booked under originally will need to be present at time of check-in. Hotels will require a credit card authorization to guarantee payment of any incidental charges that you may incur during the stay. The amount of available credit needed will vary by hotel, although some hotels allow a cash deposit to secure any incidentals.

If you have booked only one room for your stay, you will not be able to transfer the name of the original guest to another guest name. All Hotwire bookings are nonrefundable, nonchangeable and nontransferable.

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