Account/Password/Email Questions

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Creating an account, accessing my account and previously booked itineraries, signing in, changing my email, updating saved info...
1. What are the benefits of creating an account?
2. How do I create an account?
3. How will my information be used?
4. How do I access my Hotwire account?
5. How do I update the information saved in my account?
6. How do I change the email address I use for Hotwire?
7. How do I view my previously booked itineraries?
8. Can I get existing account information if I log in on a different computer?
9. I want to see all of My Account activity. How do I do that?
  More account questions



Q: What are the benefits of creating an account?

A: As a registered Hotwire user, you'll enjoy these benefits:

Savings alerts
Receive news of special promotion and savings opportunities. As a registered user, you'll have a head start on getting our best deals.

Price drops
Get notified when the exact travel you're searching for has dropped in price -- sometimes as soon as the next day.

Personalized email
Specify the types of travel -- and prices -- you want us to track for you. We'll send you emails with your favorite trips.

New services
Be the first to know when we've created new services or features. We're always looking for ways to make travel shopping easier for you.

Quick checkout
Store your personal info securely on our site. The next time you book travel, you're ready to go! There's no need to re-enter your information.

You can also book as a guest and we will send all transaction-related emails to the address you provide at the time of the booking.

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Q: How do I create an account?

A: Follow these simple steps:

Before completing your booking: You will be given the option to save your travel and billing information for future bookings. Simply select "Yes, I would like to create a Hotwire account."

On the top of any other page: You can click on "sign in", then "click here to sign up" on the resulting page.

Note: We will send all Hotwire communications to the email address you provide, including booking confirmations, special updates, and any email newsletters you request. Your email address will also be used when you sign in to Hotwire.

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Q: How will my information be used?

A: Hotwire respects your privacy. We will never sell, rent or give away your personal information without your permission. The information contained in your account helps us identify you when you're on the site. We use your email address to send you booking confirmations, important updates and any email newsletters you've requested. The password you create for your account is for you alone. It ensures that only you have access to your account.

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Q: How do I access my Hotwire account?

A: If you have a Hotwire account, click My Account at the top of any page. There, you'll see all your activity including profile, itineraries, and saved searches.

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Q: How do I update the information saved in my account?

A: If you have a Hotwire account, click My Account at the top of any page. There, you'll see all your activity including profile, itineraries, and saved searches. You can make updates there.

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Q: How do I change the email address I use for Hotwire?

A: If you have a Hotwire account, click My Account at the top of any page. There, you'll see all your activity including profile, itineraries, and saved searches. You can make updates there.

If you do not have a Hotwire account, all transaction-based emails will be sent to the email address used when you booked.

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Q: How do I view my previously booked itineraries?

A: If you have a Hotwire account, click My Account at the top of any page. View Active trips for trips not yet taken, and Past trips for trips already taken.

If you don't have a Hotwire account, click My Account, which takes you to the sign in page. Enter your Hotwire itinerary number or the last four digits of the credit card used for your transaction. Note: If you have made multiple transactions, you will only be able to see the transaction(s) associated with the specific itinerary number or credit card number entered.

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Q: Can I access my account information if I log in on a different computer?

A: Yes. Your account information and previously booked itineraries are stored on Hotwire's secure Internet servers. If you have a Hotwire account, you can also save your credit card information for added convenience.

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Q: I want to see all of My Account activity. How do I do that?

A: Everything that has to do with your trips-- booked, watched, or past--can be seen on your Account overview page. Once you've logged in, you will see your active and past trips, plus recent searches.

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J.D Power and Associates
"Highest Customer Satisfaction
Independent Travel Web Sites"
2006 - 2007