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A: Yes. You'll need to present a valid credit card issued to the guest name on your reservation for any incidental charges
(e.g., phone calls, room service). Debit cards are not acceptable.
A valid ID for the guest name on your reservation is also required at check in. International hotels usually request identification and proof of citizenship. This can be established by presenting either: 1) a passport, or 2) a driver's license and an original (or a certified copy) of a birth certificate.
If you are crossing national borders, you will need the required travel documents. Your documents will vary based on your citizenship and country of residence.
For U.S. citizens:
- Effective January 1, 2007, passports are required for everyone flying between the United States and Canada, Mexico, Central and South America, Bermuda, and the Caribbean with the exception of Puerto Rico and the U.S. Virgin Islands.
- Effective January 1, 2008, passports will be required for everyone traveling to or from the United States to all international destinations.
The State Department's site can help you with getting a passport. You can also call the U.S.
National Passport Information Center at (877) 4USAPPT. Please allow 6 weeks
for passport application processing.
Some helpful links:
How to get a passport in less than 6 weeks
New document requirements FAQs.
For foreign country entry requirements
Since almost all Hotwire bookings are final, we recommend confirming your passport's validity before you book any international travel on our site.
For non-U.S. citizens:
Your travel document requirements vary based on your citizenship and resident country.
Contact the embassy or consulate of all countries you plan to visit or your international carrier(s)
to ensure you have everything you need. Since almost all Hotwire bookings are final, we recommend confirming the
validity of all your travel documents before you book any international travel on our site.
New! January 1, 2008 requirements for United States entry at entry ports:
Canadian citizens: May present a valid passport issued by the Government of Canada, or a valid trusted traveler program card such as NEXUS or FAST.
Bermudan citizens: May present a passport issued by the Government of Bermuda or the United Kingdom.
Mexican citizens: Must present a passport issued by the Government of Mexico and a visa, or a valid Form DSP-150, B-1/B-2 laser visa (Border Crossing Card) **.
Have more international travel questions?
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A: Refer to the toll-free number listed on your travel confirmation email. You can also find this number in your past bookings itinerary under My Account. Once you have successfully logged in, click the "My Account" link at the top of any page on the site. Then click the "My Bookings" link to review your itineraries and bookings.
You can also call us at 1-920-634-3150. Please keep in mind that regular toll charges will apply for this number.
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A: Make sure you have the correct visa and that your passport is up to date in advance of travel. Since all Hotwire bookings are final, we recommend checking your visa and passport status (to ensure they are current/valid) prior to booking on our site.
For U.S. passport requirements, application forms, where to conveniently apply, and other passport and international travel information, visit the U.S. Department of State's Passport Services at http://www.travel.state.gov.
All hotels require a valid credit card and some also require a valid ID and proof of citizenship (passport or birth certificate). The ID and credit card should match the guest name under which the room is reserved. Hotels will require a credit card authorization to guarantee payment of any incidental charges you may incur during your stay. The amount of available credit needed will vary by hotel. Any incidental charges -- such as parking, local phones calls, room service, etc. -- are additional and payable directly to the hotel at checkout time. Other hotel charges -- including resort fees or convention fees -- must also be paid when you check out. Once you book a hotel reservation, we recommend that you contact your hotel to ask about any additional charges.
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