Hotel Questions

Q: How do I take care of special service requests (e.g., smoking/non-smoking, accessibility)?

A: Once your booking is made and Hotwire gives you the name of the hotel, you can call the hotel directly with any special requests. Our partners are willing to help whenever possible, but the ability to accommodate special requests may be subject to availability. If you have any special needs that are crucial, we recommend calling one of our hotel partners directly rather than booking through Hotwire.

For further details, please refer to our special requests information.

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Q: Can I request a specific type of bed (e.g., king, double)?

A: Once you complete your Hotwire booking and learn the name of the place you will be staying, you can call directly to inquire about specific requests. While we cannot guarantee that they will be able to accommodate your request, our partners will do their best to make your stay as comfortable as possible.

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Q: Can I ensure that my room will sleep 4 (I need 2 beds)?

A: All rooms booked on Hotwire will accommodate the appropriate number of guests in each room, based on the total number of guests you provided and the number of rooms you requested. If you require a specific number of beds, please contact the hotel directly to make your request. While we cannot guarantee that your request will be accommodated, our hotel partners will do their best to make your stay as comfortable as possible.

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