After I've Purchased Questions

Q: Can I add rooms to my booked reservation?

A: Hotwire cannot guarantee that you will get hotel reservations at the same location if you book additional rooms at a later time. For example, if you book one room and get Hotel A and then book another room (with the exact same preferences), you could get Hotel B for this second booking.

If you need to book more than one room at a hotel, please be sure to specify the exact number of rooms you wish to book on the Hotel Preferences page. (You can book up to four rooms at one time.)

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Q: How many beds are in the lodgings?

A: All rooms booked on Hotwire will accommodate the appropriate number of guests in each room, based on the total number of guests you provided and the number of rooms you requested. While we cannot guarantee the number of beds in a property room, some properties may offer pull-out couches or cots. If you have specific needs, please contact the property directly. Our partners will do their best to make your stay as comfortable as possible.

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Q: Can I request a specific type of bed (e.g., king, double)?

A: Once you complete your Hotwire booking and learn the name of the place you will be staying, you can call directly to inquire about specific requests. While we cannot guarantee that they will be able to accommodate your request, our partners will do their best to make your stay as comfortable as possible.

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Q: What type of room can I expect?

A: All rooms booked on Hotwire will accommodate the appropriate number of guests in each room, based on the total number of guests you indicated and the number of rooms you requested. We cannot guarantee the number of beds in a property room, but some properties may offer pullout couches or cots to accommodate the total number of guests in a room. Our suppliers will do their best to make your stay as comfortable as possible, but please keep in mind that we cannot guarantee a non-smoking room nor can we guarantee bed type. For more information, please view the Lodging Type Guide.

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Q: Can I change the name under which the hotel room is reserved?

A: No - you can add a guest name, but you can't change it. The person whose name the room is booked under originally will need to be present at time of check-in. Hotels will require a credit card authorization to guarantee payment of any incidental charges that you may incur during the stay. The amount of available credit needed will vary by hotel, although some hotels allow a cash deposit to secure any incidentals.

If you have booked only one room for your stay, you will not be able to transfer the name of the original guest to another guest name. All Hotwire bookings are nonrefundable, nonchangeable and nontransferable.

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Q: How do I take care of special service requests (e.g., smoking/non-smoking, accessibility)?

A: Once your booking is made and Hotwire gives you the name of the hotel, you can call the hotel directly with any special requests. Our partners are willing to help whenever possible, but the ability to accommodate special requests may be subject to availability. If you have any special needs that are crucial, we recommend calling one of our hotel partners directly rather than booking through Hotwire.

For further details, please refer to our special requests information.

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