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 Top Customer Questions
1. Can I select my flight times?
2. Can I get a refund or make a change if my plans change or my itinerary doesn't meet my needs?
3. Are taxes and fees included in the fare?
4. How do I reconfirm my flights?
5. Do I need to book an airline seat for my infant/child, and are there any discounts?
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 Searching for a Flight
 •  Flight times, cities, airlines, red-eyes, connections, aircraft...
 •  Fares, taxes and fees, pricing...
 •  Senior discounts, child discounts, frequent flier miles...
 •  Unaccompanied minors, infants/children, traveling with pets...
 •  One-way, multiple cities, same-day booking, same-day return...
 •  International travel...

 Booking a Flight
 •  Number of tickets, paper or electronic tickets, delivery...
 •  Booking for someone else, accepted methods of payment, minimum age requirement...
 •  International customers...

 After I've Booked
 •  I want to make changes to my booking, adding passengers...
 •  Cancellations, missed flights, standby...
 •  Airline schedule changes, delays, airline bankruptcy, airline cessation...
 •  Special service requests, wheelchair assistance, meals, seating, frequent flyer miles...
 •  View my bookings...
 •  Check-in, reconfirmation, documentation, arriving at the airport, luggage...
 •  International travel...

J.D Power and Associates
"Highest Customer Satisfaction
Independent Travel Web Sites"
2006 - 2007