Flight Questions

Customer Care
Flights
Hotels
Car Rentals
Packages
Cruises
Searching on Hotwire
After I've Booked
Changes/Cancellations
Trip Protection
Rental Car Protection
Payment/Billing
Account/Password/Email
International Travel

email us
Fares, taxes and fees, pricing...
1. Are there any hidden fees in your fares?
2. Why has the fare changed since my previous flight search?
3. How do I get the sample fares I saw in your newsletter, on the site, etc.?
4. Does Hotwire guarantee the lowest fare?
5. What is a Hotwire Limited Rate and what's the catch?
6. Do you have flights that show all the details up front?
7. What is on Hotwire's Deals and Destinations page?
  More flight questions



Q: Are there any hidden fees in your fares?

A: No. When you book Hotwire airline tickets, we always show you the final price for round-trip travel per person in U.S. dollars, excluding any possible international airport departure taxes. Taxes are calculated in our total price, so our total price is the price you pay.

Note: International airport departure taxes depend on your destination and are paid at the airport when you leave. Because the tax amount varies, we are unable to include this fee in your airfare total calculation. Departure taxes usually range from $5 to $40. We suggest you contact the airport or research the airport tax at your destination.

back to top

Q: Why has the fare changed since my previous flight search?

A: Airfares change all the time -- generally based on availability and demand -- and it is possible for someone else to grab the last tickets at the quoted price, or for the airline to update its seat availability. Keep in mind that our products move fast, so it's important that you act quickly when you see a price you like. Please note that all of our airfares are subject to availability and not guaranteed until you've completed your booking.

back to top

Q: How do I get the sample fares I saw in your newsletter, on the site, etc.?

A: The recently booked fares that we show in our newsletter and on our site are not guaranteed prices. They are examples of fares that other Hotwire customers have booked. The purpose of displaying these fares is to give you an idea of how good our prices can be. (Our Deals & Destinations page shows you where customers are getting the lowest fares.)

back to top

Q: Does Hotwire guarantee the lowest fare?

A: With airfares changing all the time, we cannot guarantee that our prices are the lowest. However, we've done the research for you. The fares we show you are always the best available fares that we can specially negotiate with our quality airline partners. Search results are based on your preferences. Making modifications - e.g., changing dates, airports - may yield better fares.

back to top

Q: What is a Hotwire Limited Rate and what's the catch?

A: Hotwire Limited Rates offer our very lowest prices for the days you want to travel on. But booking Hotwire Limited Rates requires a lenient schedule. You'll learn what time you depart and arrive after you've booked your reservation. You can pick your days when you book, but your times and your airline are chosen for you. You don't have an assigned seat until check-in, nor do you accrue frequent flyer miles. But rest assured that we partner with a select group of airlines so you can be confident you're flying with a well-known airline. You'll see both your exact flight times and airline once you've booked your reservation.

You'll see fares designated as "Nonstop or one stop" on your search results page. If a connection is required, it will most likely be under 1.5 hours. 80% of flights we book have a connection time of 1.5 hours or less. And domestic connection times are never longer than 3 hours. Connecting times for international flights may be longer.

back to top

Q: Do you have flights that show all the details up front?

A: Hotwire offers other rates to allow more flexibility for the traveler who requires it. If you need to:

  • Know exact flight times and airline names before booking


  • Accrue frequent flyer miles


  • Need a little more flexibility for ticket changes
then the Hotwire Limited Rate isn't the best choice for you. Note, however, Hotwire Limited Rates offer the best kind of discounts.

If your airline allows changes, and you wish to make one, you must call Hotwire to make changes prior to the first travel date on your itinerary. Failure to do this may void your ticket completely, and you may not be able to use it for future travel. You must call Hotwire to make changes. If you're in the U.S. you can reach us at 1-866-HOTWIRE. Outside the U.S. and Canada? Call 1-920-634-3150. Toll charges may apply.

back to top

Q: What is on Hotwire's Deals and Destinations page?

A: Hotwire's Deals and Destinations page allows you to see some of our best, recently booked fares. All of the flight, hotel, and car rental deals shown are real deals that were booked by Hotwire customers. Find out what the most affordable destinations are, then use this information to plan your next trip for less. To help you with ideas for how to get your own great deal, we've included any specific search criterion that was used (e.g., Saturday stay or three-day advance booking for flight reservations).

back to top

J.D Power and Associates
"Highest Customer Satisfaction
Independent Travel Web Sites"
2006 - 2007