Flight Questions

Q: Can I get a refund or make a change if my plans change or my itinerary doesn't meet my needs?

A: If you've booked a Hotwire Limited Rate, your reservations cannot be cancelled, refunded, changed, exchanged or transferred. Change fees are not an option. Credit cannot be given for any unused airline tickets. Once you make a booking on our site, your credit card will be charged for the total price shown -- regardless of whether the airline tickets are used. If our travel partners can be absolutely confident that the products they sell through Hotwire will be used in the exact way they were sold, they can offer deeply discounted airline tickets. See our Terms of Use if you have any other questions.

If you are booking our other fare, you can make changes for a fee plus any applicable fare increase. Your ticket retains its full value for one year from the date of booking. If you want to make a change to your reservation, you must cancel your itinerary before the original travel date-otherwise the airline will invalidate your ticket and it will hold no value for future travel. You must call us to change or cancel your reservation.

If you are concerned about the possibility of emergency situations that would require you to change your plans, you may want to consider purchasing Trip Protection - a low-cost insurance program that provides trip cancellation/interruption coverage. Trip Protection covers unexpected events including medical emergencies, strikes, natural disasters, and bad weather. Trip Protection does not offer coverage for change of plans due to non-emergency situations. You can purchase Trip Protection up until your check-in date. Learn more about Access America and Trip Protection.

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Q: Can I add passengers to the flight I already booked?

A: Hotwire cannot guarantee that you will get the same flight itinerary if you book another Hotwire Limited Rate at a later time. For example, if you book one ticket and get Flight #123 and then book another ticket (with the same exact preferences), you could get flight #234 for this second booking. However if the flight you booked is our other fare, you may be able to add passengers to that flight depending on availability.

If you need to book more than one seat on a flight, be sure to specify the exact number of airline tickets you wish to book on the Flights Preferences page. (You can book up to eight seats at a time.)

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