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We visited Ballarat after approx 30 years , and were delighted to find this excellent Hotel inLiddiard Street , with several restaurants nearby . Off street secured parking is provided , with rooms of generous size and genial hosts . Can recommend to any intending traveller , as we travel extensively both in Australia and overseas, and rarely do we come across accomodation which meets our expectations , particularly in regional centres .

Secure off-street parking was a big plus for us. Breakfast at The Lane, which was linked to the Quality Inn, was very good. The room itself, which comfortably slept three adults, was of a high standard. We did feel that the room was a bit over-priced for the area, but we had little choice as there was a big event in Ballarat on the weekend on which we travelled.The older man on reception duty was strange. He clearly thought that he was being funny by continually responding "really?" to everything I said, but this was just irritating. eg. "My name is X and I have a booking for tonight". "Really?". "Yes, I'd like to check in". "Really?""Yes, and I'd like to know about the parking". "Really?". etc etc. I was tired and in a hurry and didn't find this at all entertaining. He should have a better appreciation of his customer's needs.

I recently stayed at the Lydiard while on tour around Australia and the room was just beautiful. One of the nicest I've stayed in across the country. It was quiet and cosy and very well designed and in a perfect location. Trevor at reception was very helpful and assisted with helping me connect to the internet, providing an ethernet cable when the wireless didn't work and pointed me to the best places to find coffee and breakfast in the early hours of the morning.

You enter the front door straight into the Gaming Room - the usual low-class Pokie Hall. However, go upstairs and it's a different world. Large, recently renovated rooms that are modern and comfortable. Staff friendly and attentive. Thanks to the usual airline delays, we arrived quite late and we phoned ahead to let them know. They kept the kitchen open for us so we didn't starve!

I recently stayed at the Quality Inn Heritage on Lydiard on a work trip. I was in a party of 8 and we were put into three heritage suites and five standard motel rooms at the rear of the property. On check in, I inquired at the front desk if all of the rooms were together. I received the answer - 'more or less'. There was no attempt to explain that no, the rooms weren't together; five were on the 'mezzanine' level (just a posh way of saying the cheap extension out the back) and three were up in the original building (larger, better equipped, I soon found out quieter and generally a MUCH higher standard to the rest of the rooms). Once we checked into our rooms, I quickly asked reception if there was the option for me to upgrade (at my own cost) to a better room. I was told no. I went down to reception. The elderly manager of the property, who was behind the front desk at the time, started to talk with me and then literally stopped mid conversation to take a phone call. He ended our chat by just shaking his head while talking to the other person on the phone. There was no attempt to ask me why I wanted to upgrade, check if I was satisfied with the room etc. If there was a genuine attempt to see if his customer was satisfied, I would have explained that my main concern was that given the location of the room, I was worried that I would not get a good nights rest - a fear that was affirmed in the morning when someone started to clean the glass balconies outside my room VERY early and the door to the smoking area, which was located right outside my room, continually opened and slammed shut (mostly by the workers cleaning the glass) leaving the smell of cigarette smoke creeping into my room. Add to this the sound of bags/cleaners trollies dragging along the tiled corridor... Poor service and a poor attempt to pass of a hastily and cheaply built extension as 'heritage' and 'quality'. Trust me - stay somewhere else.