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My partner and I booked to stay here for a couple of nights for my 30th bithday in February. The location is lovely, although a lot further from the town than we had anticipated, and we had a nice view overlooking the river. IOnitially, I had booked a different room but then called to change it after realising it was in the lodge and reading poor reviews. The room was quite nice with a small four poster bed and the bathroom was clean and tidy, although small. The bedroom carpet was stained in a couple of places - I assume this was a mixture of dirty shoes and tea/coffee or possibly make up. The bed was clean and comfortable although there was a distinct lack of bedding - no duvet or extra pillows. The small mini fridge was way over priced and we didn't use it once. The TV was also poor with a very limited selection of channels. Breakfast was also very poor. We were kept waiting then seated in an area which did not appear to have been set out for breakfast. Full English breakfast was available from a buffet only, which was also disappointing as it was mostly cold and the bacon was tasteless, low quality lijke you would get pre packed at a supermarket. The girl serving could do with a few tips on customer service as she was not very friendly and also took ages to bring us any toast - when it did arrive it was not very hot. I was really looking forward to the evening meal as I love Italian food but again, I was extremely disappointed. My pasta was bland and my partner's meat was dry, chewy and very small. Drinks wise, the glass of wine I had was adequate but my partner was served a flat pint of lager in a Guiness glass. I find it appalling that a waitress/barmaid does not even know which glass to use when serving drinks or does not care enough to ensure the correct glasses are used!! The meal and drinks came to nearly ¿¿50 which was more than double what I would have been happy paying. We really wished we had eaten out as we did the previous night; it was my 30th birthday and I was hoping for something special. We decided to eat in the hotel restaurant because we both love Italian food but this was way below par. The decor was also very bland and not very cosy. In general, the staff were quite friendly although the manager/owner did not acknowledge us once, even when he was standing next to a member of staff who I was speaking to! There was little attempt to engage with us however, and upon checking out, we were not asked if we had enjoyed our stay or invited to return. I don't think the staff cared that much and the owner/manager certainly did not. I booked at the last minute so I paid a cheaper rate but the overall cost of the two night stay was still almost ¿¿150 - any more and I would have been asking for a refund. I booked this trip as my partner and I wanted an enjoyable weekend away. This was a special birthday and the first time we had been away together so I was hoping it would be lovely. Bath is a lovely town and we still enjoyed our trip but I think next time we will be staying elsewhere. This hotel has lots of potential given the location but it really fails to live up to expectations.

Stayed just one night on the way to a wedding. The views from the restaurant overlooked the river and were stunning. Rooms ok with all the facilities but a little tired. Food very good. I would recommend this hotel.

Dropped my mother in-law here for a one night stay with her uncle.We arrived and the setting and location is beautiful however, the service does need improving. A man that seemed to be the manager was dealing with another couple that were complaining about their room and wanted a room change so was in reception when we were all collecting room keys. Then the man/manager came over and snatched my mother in-laws room key from her hand and gave her another one without saying anything! Very rude and unprofessional.I was concerned she had been down graded but the room was actually pleasant. It had a lovely balcony overlooking the water which was lovely. The rooms are on the small side, smelt a bit as it was right next to the kitchen fan but overall ok. The next morning our uncle had 2 poached eggs for breakfast and asked for some tomato but was simply given half a tomato and the staff looked horrified when he asked for more than the half that was given! The car park was also really small and tight!The whole hotel really needs a revamp and updating, wouldn't stay again.

My daughter had her reception here, the staff were magnificent. Everything was done to perfection.From the setting up of tables, wedding breakfast, evening reception and bedrooms.The gardens, water mill, view, it was everything a wedding should be.A Sunday lunch is a must, menu is wonderful.The place is outstanding

I have just come back from a week in Bath with my sisters and we stayed at the Old Mill Hotel. I would recommend this hotel to anyone.The staff are friendly, helpful and also have a sense of humour - quite rare!!!The rooms were clean, even the bathroom!!! The breakfast was good very good choices, they have their own restaurant at the Hotel for evening meals and every meal we had was excellent - couldn't fault it.The location was also very good too, only a short bus ride into Bath centre. So was good if youi wanted to leave the car at the hotel.Excellent views all around the hotel which sits on the river, I am sure that in the Summer would be idyllic.Would definitely go again :)