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Expected a bigger room for the price we paid but the staff here are excellent! I went to reception at midnight for a bottle of water, they had run out so a staff member went to a shop and purchased water then delivered to my room. We were always greeted with a smile.

I stayed in this hotel (for the second time in two years) due to its convenience to the Javits Convention Center. It's about a three block walk, which makes it terrific for anyone doing business there. It's also within walking distance of Times Square (calling this location "Times Square South" is a bit generous!), so that's a plus, too.While there, there was a heavy rainstorm, which made dining in the enclosed outdoor restaurant challenging. Many tables were out of service due to flooding; I'd suggest checking all the seals on the glass!A major plus: every member of the staff that I encountered was incredibly friendly and helpful.The rooms: tiny. And noisy. I know it's New York City, but I've stayed at airport locations where I don't hear the planes.All in all, this location is perfect for access to the Javits center.

Solid 3 Stars Hotel. It is a descend hotel, no more than that. Cleanness - very good. Size of the room - it is not American standard, it is European standard rather. Restaurant and service - below average. Better to find something else around. Bar - 1 bear - $8.00. Ouch. Elevator didn't work for 2 days and we had to go up and down 2 days in the row ( 9th floor). You can't ask for any advice ( for events, shows and restaurants - personal is not very knowledgeable), but they try. We asked for Town Car on the way back to JFK 10 hours in advance! It didn't show up. The manager of the hotel had to run around the block and find a taxi for us. We barely made. 30 min. before flight. I wouldn't go back.

We arrived early at the hotel because we were going to a Knicks game of course we could not check in yet. I was fine with this but as a diamond member shouldn't we be on a separate list to be called first for check in? Instead are name and number was added to a call list to let us know when the room was ready and they could not give us an approximate time. We walked around for awhile and had lunch i did not expect a call because hilton has treated me like crap ever since we became diamond members. Upon returning to the hotel what do you know our room was ready a phone call would have been nice. I thought breakfast was included as a diamond member benefit but nothing was offered when we checked in. Didn't argue because we had to get to the game. Our room was actually fine it is just the staff I have a major problem with. Later when we returned to the hotel I asked about breakfast and what do you know coupons were already filled out they just didn't give them to us. Breakfast by the way was horrible Buffett had microwave pancakes that were hard as a rock my son hurt his teeth on them also hash browns hard as a rock. Worst breakfast I ever had and staff was rude also. The last complaint I have is over the supposed late check out benefit for diamond members. They told me I could check out at 1:30pm the lady was rude when I called to ask for this by the way. The next day housekeeping was banging on the door at 1:15pm basically like, get the heck out. Don't worry hilton we left and we won't be back.

I booked this hotel as a wedding anniversary break with some friends. My experience was awful. The staff all smile and say 'hello there and you are welcome... but they don¿¿¿t mean a word of it. In fact I felt they were racist..! Several times they just ignored me whilst I was queuing at reception... and picked out the lady (she was white American) behind me and just said sorry I will get right back to you even though I was first and had been waiting for a while. Several times we left messages for my friends to let them know where we were...but reception staff 'forgot' to pass the messages. My friends spent hours tracking us down in the city..! Later when you challenged them they simply smiled and said sorry I forgot... the bellboy said he was overworked and ¿¿¿sorry they've got me running everywhere and so I forgot to give your message...¿¿¿! No one even offered me the famous double tree cookie..! Maybe it was reserved for their friends...! Or maybe because I am Asian..? They couldn¿¿¿t even leave any water in the room until you went to reception and bought some..! There was no mini bar in room or somewhere where you could put your own drinks... shame on you..! I will never stay with you again...you spoilt my first ever stay in NYC... My memory was not a good one and you can never make up for this time.